IT Support Officer

Yorkshire Dales National Park Authority; Bainbridge; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

26 days leave + bank holidays

Flexi-time scheme

Local Government Pension Scheme

Healthcare scheme

Cycle to work scheme

Staff discounts

Free parking pass

Job summary

Yorkshire Dales National Park Authority is seeking an IT Support Officer for its Bainbridge office. The role involves providing first-line IT support to staff, resolving incidents, and helping maintain hardware, software and systems.

The position is permanent and full-time with occasional travel across the Park and potential for some home working. You will work in a collaborative team, ensuring high-quality service and continuous improvement.

Qualifications

• Must have a relevant IT qualification or equivalent experience.
• Experience supporting IT systems in a Microsoft Windows environment.

Responsibilities

• Provide first-line IT support to staff and act as a point of contact for IT queries.
• Resolve incidents via the IT service system and maintain accurate records.
• Install, configure and maintain hardware and software.
• Support IT projects and system improvements.

Skills

Windows OS

Microsoft 365

Windows Server

Diagnostics

Customer service

Education

Relevant IT qualification or experience

Tools

Veeam

Hyper-V

Teams Phone

Job description

Salary: £27,254 to £30,024 per annum

Contract: Permanent, Full time (37 hours per week)

Location: Bainbridge (near Leyburn)

We're looking for a service-focused and technically capable IT Support Officer who enjoys working with people as much as technology. If you're committed to continuous improvement, high-quality service and being part of a collaborative team, this could be a great opportunity for you.

This is a permanent, full-time role based in our Bainbridge office, with occasional travel across the Park. There is also potential for some home working, depending on business needs.

About Us

We are the Yorkshire Dales National Park Authority, an organisation that protects, enhances and promotes the immense beauty, wildlife and character of the Yorkshire Dales. Set against expansive heather moorland tops, each valley has its own distinct charm, from crags and waterfalls to an underground labyrinth of caves.

The Benefits

• Generous leave: starting at 26 days plus bank holidays
• Flexible working: Flexi-time scheme
• Excellent pension: Local Government Defined Benefit Pension Scheme
• Wellbeing support: Subsidised healthcare scheme, cycle to work scheme and staff discounts
• Free parking pass for our car parks

The Role

You\'ll provide first-line technical support to staff, acting as a key point of contact for IT queries. This includes resolving incidents efficiently, maintaining accurate records within the incident management system, and supporting users both remotely and in person.

You\'ll help maintain and improve the Authority's IT environment, including hardware, systems and applications, ensuring they meet professional standards. This includes configuring equipment, supporting software installations and upgrades, maintaining secure and compliant records, and contributing to system improvements, documentation and user guidance. You\'ll also support IT projects and promote effective use of technology across the organisation.

Key Responsibilities

• Provide first-line IT support to staff
• Manage and resolve incidents via the IT service system
• Install, configure and maintain hardware and software
• Support IT projects and system improvements

About You

You\'ll have a relevant qualification or equivalent experience supporting IT systems in a Microsoft Windows environment, along with strong diagnostic and troubleshooting skills. Experience of Windows 10/11, Microsoft 365, Windows Server (2019/2022), and technologies such as Veeam, Hyper-V and Teams Phone is desirable.

You\'ll also have excellent interpersonal and communication skills, with the ability to present information clearly and accurately. A flexible and positive approach is essential, along with a commitment to teamwork and delivering excellent customer service.

Access to a car or access to a means of mobility support to meet travel demands of the post is essential (if driving must have a current valid driving licence and appropriate business insurance), as you\'ll be required to travel within the Park in order to undertake this post.

Join Our Team!

We're proud to be a Disability Confident employer. If you have a disability and meet the essential criteria, we guarantee you an interview.

We are committed to building a diverse and inclusive workplace and welcome applications from people of all backgrounds.

For an informal chat about this vacancy, please contact James Schofield, Senior IT Officer, on (phone number removed).

Closing date: 11pm on Sunday 27 September 2026

Anticipated interview dates: Wednesday 7 October and Thursday 8 October 2026