IT Support & Network Solutions Analyst

DHL; United Kingdom; On-site; Confidential; Full time

Benefits offered by this job

Bonus schemes

Generous holiday entitlement

Company pension with excellent rates

Life assurance

Wellbeing support

Job summary

DHL International (UK) Ltd is seeking a User Support Analyst to join its IT team. The role combines hands-on user support with desktop, infrastructure and network responsibilities to keep colleagues productive and IT services reliable.

You will diagnose and resolve incidents, support desktop systems, Active Directory, networking, and Citrix thin clients, while contributing to IT projects and service improvements across the UK.

Qualifications

• 2–3 years in a similar IT support role with a generalist IT background of five years.
• Proficient knowledge of PC and server infrastructure.
• Strong Active Directory administration skills.
• Experience with networking technologies including TCP/IP, DNS, and DHCP.
• Experience maintaining network diagrams, configuration records and asset databases.
• Experience coordinating supplier support tickets.
• Awareness of ITIL and change management principles.
• Scripting knowledge (e.g., VBScript) would be beneficial.
• MCSE/MCITP or similar certifications are preferred, or equivalent experience.

Responsibilities

• Diagnosing and resolving hardware, operating systems, software, and network-related issues.
• Installing, configuring and supporting desktop systems, laptops, and associated applications.
• Supporting user and system administration through Active Directory.
• Monitoring LAN, WAN, Wi‑Fi and connectivity services; performing health checks.
• Supporting approved network changes, maintenance activities, implementations, upgrades, and migrations.
• Escalating critical or unresolved network incidents through appropriate channels.
• Raising and tracking support tickets with external providers.
• Supporting Citrix thin client environments, printers, and data backup/restore.
• Software and patch deployment across local and regional systems.
• Maintaining network documentation, diagrams, configuration records, and asset information.
• Assisting senior management with desktop and connectivity issues, including off-site events.
• Contributing to IT projects and continuous service improvement.

Skills

Analytical thinking

Customer focus

Strong communication

Problem solving

Initiative

Education

MCSA/MCSE/MCITP preferred

Tools

Active Directory

Citrix

TCP/IP

DNS/DHCP

PC/Server infrastructure

Job description

DHL International (UK) Ltd is seeking a User Support Analyst to join its IT team. The role combines hands-on user support with desktop, infrastructure and network responsibilities to keep colleagues productive and IT services reliable.

You will diagnose and resolve incidents, support desktop systems, Active Directory, networking, and Citrix thin clients, while contributing to IT projects and service improvements across the UK.