IT Support Modern Apprentice

The Methodist Church in Britain; Glasgow; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Up to 40 days' holiday a year

Enhanced sick and maternity pay

Further training and funded study

Healthcare contribution towards dental

Counselling support and employee help

Cycle to Work scheme

Free parking and on-site facilities

Job summary

Kibble Education and Care Centre is seeking a modern IT apprentice to join its IT team. You will help set up, configure and maintain computers and devices, install software, and assist colleagues with Office and Teams. Training is built in and previous experience is desirable but not required.

PVG scheme membership is required before starting, and there is a focus on confidentiality, data protection and IT security. A supportive team environment offers progression and development opportunities.

Qualifications

• Genuine interest in IT and a wish to build a career in the industry.
• Good communication and problem-solving skills, with a positive attitude.
• Basic knowledge of Microsoft Office applications and a willingness to learn.

Responsibilities

• Help set up, configure and maintain computers, laptops and other IT equipment
• Install software, carry out routine checks and keep equipment records up to date
• Investigate and resolve everyday hardware, software and connectivity issues
• Record and update support tickets, following troubleshooting procedures
• Refer more complex issues to experienced colleagues
• Respond to staff enquiries in person, by email and by phone
• Support colleagues with Microsoft Office, Teams and other workplace systems
• Follow team guidance on confidentiality, data protection and IT security

Skills

Interest in IT

Communication skills

Problem-solving

Willingness to learn

Microsoft Office basics

Education

National 5s / Highers or equivalent

Job description

This modern apprenticeship sits in the IT team at Kibble Education and Care Centre, a charity supporting children and young people who have experienced trauma. The work covers setting up and maintaining computers and other equipment, resolving everyday hardware, software and connectivity faults, and helping colleagues with Microsoft Office and Teams. It suits someone starting out in IT, with training and guidance built in and previous experience only desirable. PVG scheme membership is required before a start.

What the job involves

• Help set up, configure and maintain computers, laptops and other IT equipment
• Install software, carry out routine checks and keep equipment records up to date
• Investigate and resolve everyday hardware, software and connectivity issues
• Record and update support tickets, following troubleshooting procedures
• Refer more complex issues to experienced colleagues
• Respond to staff enquiries in person, by email and by phone
• Support colleagues with Microsoft Office, Teams and other workplace systems
• Follow team guidance on confidentiality, data protection and IT security

Skills & knowledge

• Genuine interest in IT and a wish to build a career in the industry
• Good communication and problem-solving skills
• Positive attitude and willingness to learn and develop
• Basic knowledge of Microsoft Office applications
• Good organisational skills and attention to detail

Checks & eligibility

• PVG scheme membership

Other

• Ability to work independently and as part of a team

Nice to have

• National 5s, Highers or equivalent qualifications
• Previous experience of working with computers, networks or technology
• Full driving licence or progress towards one

What’s offered

• Up to 40 days' holiday a year
• Enhanced sick and maternity pay
• Further training and funded study
• Healthcare contribution towards dental treatment, glasses and contact lenses
• cash4health, employee assistance programme and confidential counselling
• Discounts via Blue Light Card, Costco and Puddle Lane nursery childcare
• Cycle to Work scheme
• Free parking, free meals and on-site physiotherapy