IT Support Modern Apprentice

Kibble; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Training opportunities

Healthcare support

Shopping & events discounts

Childcare discounts

Confidential counselling

Cycle to Work & generous holidays

Job summary

Kibble is seeking an enthusiastic IT trainee to join our busy team. You'll gain hands-on experience setting up and maintaining computers, with training and guidance provided.

You'll develop problem-solving skills, handle tickets, and support staff with Microsoft Office applications and Teams, while learning about confidentiality, data protection and IT security.

Qualifications

• Interest in IT and technology; desire to build a career in IT.
• Good communication and problem-solving skills.
• Positive attitude and willingness to learn.
• Basic knowledge of Microsoft Office applications.
• The ability to work independently and as part of a team.
• Good organisational skills and attention to detail.

Responsibilities

• Hands-on IT experience: Set up, configure and maintain computers and IT equipment.
• Develop practical skills in software installation and routine checks; keep records up to date.
• Investigate and resolve everyday hardware, software and connectivity issues.
• Support staff with Office applications, Teams and workplace systems; ensure confidentiality and IT security.

Skills

Interest in IT

Communication

Problem solving

Teamwork

Organisational skills

Attention to detail

Education

National 5s / Highers

Tools

Microsoft Office

Microsoft Teams

Job description

Staff Benefits at Kibble

• Learning continues with opportunities for further training, job variety and funded study
• Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses
• Money off shopping and events from Blue Light Card, Costco and other partners
• Discounts are available for childcare through Puddle Lane children’s nursery
• Immediate access to confidential counselling helps you prioritise self-care
• Wellbeing perks continue with Cycle to Work and generous holidays

About Kibble

Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities.

When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life.

The Role

This is an exciting opportunity for someone who is motivated to begin their career in IT. Working alongside our experienced IT team, you will gain valuable hands‑on experience while receiving the training, guidance and support needed to develop your technical skills and confidence.

Hands-on IT experience: Work as part of our IT team to help set up, configure and maintain computers, laptops and other IT equipment. With training and guidance, develop practical skills in installing software, carrying out routine checks and keeping equipment records up to date.

Develop your problem-solving skills: Work with the team to investigate and resolve everyday hardware, software and connectivity issues. Learn how to record and update support tickets, follow troubleshooting procedures and refer more complex issues to experienced colleagues.

Support colleagues across Kibble: Help the team respond to staff enquiries in person, by email and over the phone, providing a friendly and professional service. Build your confidence in supporting colleagues with Microsoft Office applications, Teams and other workplace systems, while following the team’s guidance on confidentiality, data protection and IT security.

Person Specification

Essential:

• A genuine interest in IT and technology and a desire to build a career in the industry
• Good communication and problem-solving skills
• A positive attitude and willingness to learn and develop
• Basic knowledge of Microsoft Office applications
• The ability to work independently and as part of a team
• Good organisational skills and attention to detail

Desirable:

• National 5s, Highers or equivalent qualifications
• Any previous experience of working with computers, networks or technology through school, college, hobbies or work experience
• A full driving licence or progress towards obtaining one

Key Competencies

Respectful

• Willing to listen to and understand others and maintain credibility in your role and for Kibble
• Supports others and gains their trust; is positive and enthusiastic
• Develops people by helping staff individually and in groups so that they can perform at their best

Essential

Responsive

• Creative, delivers practical solutions and is flexible in meeting others’ needs
• Willing to examine own values, principles and assumptions

Learns from own experiences

• Motivates others by establishing clear direction and standards, providing opportunities for participation and offering encouragement, recognition and personal support for their efforts and achievements

Essential

Reliable

• Well organised, copes well under pressure, takes ownership, is proactive and is goal-focused
• Transparent and open, keeps others informed and acts sensitively towards people’s needs
• Co-ordinates tasks

Essential

Notes

• This job outline reflects the main tasks and responsibilities discharged by the postholder at the present time. However, Kibble reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.
• Notwithstanding any information or statement described within this job outline, all duties must be carried out in a way that promotes equality of opportunity, dignity and respect for all individuals and which is consistent with Kibble’s stated policy on equal opportunities.
• The successful candidate will be subject to PVG scheme membership. Having previous convictions will not automatically disbar you from working at Kibble (with the exception of offences against children or other vulnerable groups) and every case is taken on an individual basis.
• Appointments will be subject to a probationary period

What do we offer?

Holidays (up to 40 days per year), enhanced sick and maternity pay, cash4health, employee assistance programme, free parking, free meals and access to

on-site physiotherapy.

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