IT Support Manager

TN United Kingdom; London; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive IT Manager for a hybrid role based in London. This unique position combines hands-on support with strategic management of outsourced technology providers. You will be the go-to expert for all IT-related matters, overseeing the Microsoft 365 environment and driving IT projects while ensuring compliance and performance. With an emphasis on collaboration and problem-solving, this role offers an exciting opportunity to shape the IT landscape within a dynamic commercial workspace sector. If you're ready to take charge of your own IT department, this is the perfect role for you.

Benefits

26 days holiday

Bank holidays

Travel loans

Employee assistance programme

Qualifications

• Experience managing Microsoft 365 and providing IT support.
• Ability to train super-users and manage third-party technology providers.

Responsibilities

• Lead SharePoint and MS Teams management, creating and maintaining sites.
• Support technology sales and oversee Microsoft stack infrastructure.

Skills

Microsoft 365

SharePoint Management

MS Teams Management

IT Project Management

Cybersecurity

Technical Support

Job description

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Location – London (Monument) with hybrid working, 2-3 days in the office.

Package – Salary up to £50,000 plus 26 days holiday, bank holidays, travel loans, and an employee assistance programme.

This is a new role working for a company operating in the commercial workspace sector. The company has a wide footprint across the UK, with over 26 buildings and more than 9,000 desks.

The position involves being the SME and go-to person for all IT-related matters within the business. It is an all-round role combining some hands-on support with managing outsourced third-party MSPs and technology providers, who handle connectivity across the UK estate.

The environment is Microsoft 365, and support tasks include training super-users on first-line issues regionally, collaborating with partners to identify recurring problems, and implementing proactive solutions.

Key initial responsibilities include leading SharePoint and MS Teams management, including creating and maintaining SharePoint sites and MS Teams structures, as well as training and supporting staff across the UK.

This role is essentially a "department of one" IT management position, requiring a proactive attitude and personality. It involves hands-on support when needed, but primarily guiding and setting expectations with partner companies. Typical responsibilities include:

• Escalation of technology issues across the estate.
• Supporting technology sales for clients within the workspace footprint, including tailored technology solutions for tenants.
• Overseeing Microsoft stack infrastructure, compliance, and performance.
• Managing backup, restoration, and cybersecurity relationships (outsourced but owned by the role).
• Driving and owning IT projects, managing timescales and execution with outsourced providers.

Location is Monument, London, with a requirement to work in the office 2-3 days per week. Some national travel may be required initially, but the role is primarily London-centric.