IT Support Lead: Mentor Tech Team | Flexible 3+ Days

Housing Diversity Network; Stockport; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Hybrid office arrangement

Job summary

Stockport Homes Group in Stockport is seeking an IT Support Lead to guide a team of technicians and apprentices, delivering reliable IT service desk support and practical troubleshooting.

You will mentor staff, share knowledge, and provide strategic input on technology to the organisation, helping to strengthen relationships with customers, suppliers and partners while upholding SHG's values.

Qualifications

• Hands-on experience in frontline IT Service Desk.
• Ability to coach and develop technicians and apprentices.
• Strong written and verbal communication.
• Proven problem solving and troubleshooting skills.
• Ability to build long-term stakeholder relationships.

Responsibilities

• Lead IT Service Desk operations and incident management.
• Mentor and develop the IT team including apprentices.
• Provide strategic input on technology matters to the group.
• Ensure high-quality service to customers and stakeholders.

Skills

Frontline IT Service Desk

Team mentoring & coaching

Communication skills

Customer relationship building

Problem solving

Job description

Stockport Homes Group in Stockport is seeking an IT Support Lead to guide a team of technicians and apprentices, delivering reliable IT service desk support and practical troubleshooting.

You will mentor staff, share knowledge, and provide strategic input on technology to the organisation, helping to strengthen relationships with customers, suppliers and partners while upholding SHG's values.