IT Support Lead

Housing Diversity Network; Stockport; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Hybrid office arrangement

Job summary

Stockport Homes Group in Stockport is seeking an IT Support Lead to guide a team of technicians and apprentices, delivering reliable IT service desk support and practical troubleshooting.

You will mentor staff, share knowledge, and provide strategic input on technology to the organisation, helping to strengthen relationships with customers, suppliers and partners while upholding SHG's values.

Qualifications

• Hands-on experience in frontline IT Service Desk.
• Ability to coach and develop technicians and apprentices.
• Strong written and verbal communication.
• Proven problem solving and troubleshooting skills.
• Ability to build long-term stakeholder relationships.

Responsibilities

• Lead IT Service Desk operations and incident management.
• Mentor and develop the IT team including apprentices.
• Provide strategic input on technology matters to the group.
• Ensure high-quality service to customers and stakeholders.

Skills

Frontline IT Service Desk

Team mentoring & coaching

Communication skills

Customer relationship building

Problem solving

Job description

Permanent, Full-Time (37 hours per week)

Flexible working available (min 3 days office)

Do you have a passion for technology and people? Are you a problem solver with strong communication skills? Can you help support and mentor a team, giving them the skills to flourish?

Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.

We are currently recruiting an IT Support Lead. A hands‑on role in which you’re able to share your knowledge and experience with your team of technicians and apprentices. Guiding and supporting them with their development. Leading a team of technicians and apprentices by example to adapt and maintain an effective IT Service Desk, delivering excellent service to our customers and stakeholders. Provide strategic input to the Group for matters relating to technology.

Our ideal candidate will have:

• Practical technical experience in a frontline IT Service Desk role
• Broad IT knowledge with an ongoing passion to learn, knowledge share and develop a team
• Great attention to detail, problem solving and troubleshooting skills
• Strong written and verbal communication, customer service and support skills
• The ability to build positive long‑term relationships with colleagues, customers, suppliers and partners

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

Closing Date: Sunday 29th November 2026

First Stage Interview (Microsoft Teams): Tuesday 8th December 2026

Second Stage Interview (In Person): Friday 11th December 2026

IT Support Lead