IT Service Desk Manager | Flexible Smart Working

Rochdale Boroughwide Housing Ltd; Rochdale; Hybride; GBP 37 000 - 45 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

Pension scheme with employer matched 8

Flexible smart working

Healthcare cashback plan

Employee Assistance Programme

Volunteer days

Enhanced family-friendly policies

Résumé du poste

Rochdale Boroughwide Housing is seeking an experienced IT Support Manager to lead the day-to-day delivery of the IT Service Desk in Rochdale. This hands-on role combines strong technical knowledge with focus on service excellence and continuous improvement.

You will manage first and second-line IT support, drive performance, and develop the team while maintaining close relationships with customers and suppliers. The position offers flexible smart working and requires UK driving license.

Qualifications

• Experience in IT support and service delivery.
• Knowledge of Microsoft 365 administration and troubleshooting.
• Experience with Active Directory, VMware, device management, and endpoint support.
• Strong troubleshooting and problem-solving skills.
• Experience analysing service performance and implementing improvements.
• Ability to build effective relationships with colleagues, customers, and suppliers.
• Experience coaching, mentoring, or developing team members.
• Excellent communication and organisational skills.

Responsabilités

• Lead and develop the IT Service Desk team to deliver a professional and responsive support service.
• Manage the delivery of first and second-line IT support for a diverse user base.
• Drive continuous improvement through analysis of service performance and customer feedback.
• Oversee incident escalation, problem resolution, and customer satisfaction.
• Manage IT assets, hardware deployment, software licensing, and supplier relationships.
• Administer and support Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.
• Manage the ITSM platform, knowledge base, and service desk processes.
• Support the transition of projects into operational support.
• Coach and develop team members to enhance technical capability and service delivery standards.

Connaissances

Leadership

Customer focus

Communication

Problem solving

Formation

ITIL Foundation

GCSE English & Maths

Full UK driving licence

Outils

Microsoft 365

Active Directory

VMware

Device management

Description du poste

Rochdale Boroughwide Housing is seeking an experienced IT Support Manager to lead the day-to-day delivery of the IT Service Desk in Rochdale. This hands-on role combines strong technical knowledge with focus on service excellence and continuous improvement.

You will manage first and second-line IT support, drive performance, and develop the team while maintaining close relationships with customers and suppliers. The position offers flexible smart working and requires UK driving license.