IT Support Engineer, UK

DoubleVerify; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bonus/commission

Equity

Benefits

Job summary

DoubleVerify is seeking an IT Support Engineer to join the London office, providing on-site and remote IT support across the UK and broader EMEA. You will handle hardware/software issues, AV setup, and onboarding for new hires in a hybrid 3-day office model.

You’ll collaborate with the IT Manager, manage vendor relationships, and help drive automation and efficiency across IT operations. A strong focus on organization and communication is essential.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
• 3+ years of IT support experience, ideally in a corporate environment.
• Proficiency troubleshooting macOS and Windows operating systems.
• Experience with AV equipment and conference room setups.
• Familiarity with ticketing systems (Jira, ServiceNow) and ITSM platforms.
• Experience using MDMs like Jamf and Workspace ONE for fleet management.
• Experience using Okta and basic office networking (Meraki).
• Strong organizational and communication skills.
• Willingness to travel to other offices and across EMEA as needed.

Responsibilities

• Provide on-site IT support in the London office, resolving tickets and troubleshooting hardware and software issues.
• Support the UK/EMEA region with remote IT requests and additional support as needed.
• Manage AV equipment and conference rooms to ensure smooth meetings and events.
• Install local office equipment including workstations and network gear.
• Conduct IT onboarding and orientations for new hires across the UK and EMEA.
• Oversee shipping/receiving logistics for IT equipment during onboarding and offboarding.
• Collaborate with IT team to improve processes and implement automation where possible.
• Assist in managing vendor relationships for equipment and services.

Skills

communication skills

organizational skills

independent worker

office networking

travel readiness

Education

Bachelor’s degree in Information Technology or related field

Tools

Jira

ServiceNow

Jamf

Workspace ONE

Okta

Meraki

Job description

## IT Support Engineer, UKApply: Hybrid: London-UK: Full time: Posted 9 Days Ago: JR00001009**Who We Are**DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.**What You’ll Do** The IT Support Engineer – UK will be responsible for handling IT support and logistics for the UK office and the broader EMEA region. Based in London, this role will provide critical on-site support for IT issues, work on troubleshooting tickets, and manage IT-related logistics such as hardware shipments for new hires and terminations. The successful candidate will also conduct IT onboarding and orientations for new employees and work closely with the IT Manager to ensure the smooth operation of IT systems.This role will be instrumental in improving the focus of the Senior IT Manager, who currently handles many of these responsibilities.**Key Responsibilities:*** Provide on-site IT support in the London office, resolving tickets and troubleshooting hardware and software issues.* Support the EMEA region by assisting with remote IT requests and offering additional support when needed.* Manage AV equipment and conference rooms in the London office, ensuring smooth operations for meetings and events.* Handle the installation of local office equipment, including workstations, network equipment, and peripherals.* Conduct IT onboarding and orientations for new hires across the UK and EMEA regions, ensuring a smooth start for employees.* Oversee shipping and receiving logistics for IT equipment, especially during onboarding and offboarding processes.* Collaborate with the IT team to continuously improve processes and implement automation where applicable.* Assist in managing relationships with third-party vendors, particularly for equipment and services.* Support broader IT initiatives and projects within the organization as directed by his Sr IT Manager.**What We’re Looking For*** Bachelor’s degree in Information Technology or a related field.* 3+ years of experience in IT support or a similar role, ideally in a corporate environment.* Proficiency in troubleshooting and supporting both macOS and Windows OS.* Experience managing AV equipment and conference room setups.* Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITSM platforms.* Prior experience using MDMs such as Jamf and Workspace 1 for fleet management* Prior experience using Okta* Knowledge or prior experience about office networking, (ideally with Meraki)* Strong organizational and communication skills.* Ability to prioritize tasks and work independently in a fast-paced environment.* Willingness to travel to other offices as needed.* Occasional travel to other EMEA offices as required to support IT operations.* Align to company in office schedule (currently 3 days in office, 2 days remote).The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. **Not-so-fun fact:** Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!