IT Support Engineer, UK

DoubleVerify, Ltd. - UK; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus/commission

Equity

Benefits

Job summary

DoubleVerify Ltd. - UK in London seeks an IT Support Engineer to handle on-site IT support and logistics for the UK office and broader EMEA region. The role includes hardware shipments, onboarding, and collaborating with the IT Manager to keep systems running smoothly.

The ideal candidate has a Bachelor’s degree in IT, 3+ years in IT support, and proficiency with macOS/Windows, Jira, and AV setups. Some travel within the UK/EMEA is required, and the role offers a bonus/equity package.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 3+ years of IT support experience in a corporate environment.
• Proficiency with macOS and Windows operating systems.
• Experience managing AV equipment and conference room setups.
• Familiarity with Jira, ServiceNow, and ITSM platforms.

Responsibilities

• Provide on-site IT support in the London office and resolve tickets.
• Support the UK/EMEA region with remote IT requests as needed.
• Manage AV equipment and conference rooms for meetings and events.
• Install local office equipment including workstations and network gear.
• Conduct IT onboarding for new hires across UK and EMEA.
• Oversee shipping/logistics for IT equipment during onboarding/offboarding.
• Collaborate with IT team to improve processes and automation.
• Assist in vendor management for equipment and services.

Skills

macOS

Windows OS

AV equipment

Ticketing systems

Communication

Education

Bachelor’s degree in Information Technology

Tools

Jira

ServiceNow

Jamf

Workspace ONE

Okta

Meraki

Job description

Who We Are

DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What You’ll Do

The IT Support Engineer – UK will be responsible for handling IT support and logistics for the UK office and the broader EMEA region. Based in London, this role will provide critical on-site support for IT issues, work on troubleshooting tickets, and manage IT-related logistics such as hardware shipments for new hires and terminations. The successful candidate will also conduct IT onboarding and orientations for new employees and work closely with the IT Manager to ensure the smooth operation of IT systems. This role will be instrumental in improving the focus of the Senior IT Manager, who currently handles many of these responsibilities.

Key Responsibilities

• Provide on-site IT support in the London office, resolving tickets and troubleshooting hardware and software issues.
• Support the EMEA region by assisting with remote IT requests and offering additional support when needed.
• Manage AV equipment and conference rooms in the London office, ensuring smooth operations for meetings and events.
• Handle the installation of local office equipment, including workstations, network equipment, and peripherals.
• Conduct IT onboarding and orientations for new hires across the UK and EMEA regions, ensuring a smooth start for employees.
• Oversee shipping and receiving logistics for IT equipment, especially during onboarding and offboarding processes.
• Collaborate with the IT team to continuously improve processes and implement automation where applicable.
• Assist in managing relationships with third-party vendors, particularly for equipment and services.
• Support broader IT initiatives and projects within the organization as directed by his Sr IT Manager.

What We’re Looking For

• Bachelor’s degree in Information Technology or a related field.
• 3+ years of experience in IT support or a similar role, ideally in a corporate environment.
• Proficiency in troubleshooting and supporting both macOS and Windows OS.
• Experience managing AV equipment and conference room setups.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITSM platforms.
• Prior experience using MDMs such as Jamf and Workspace 1 for fleet management
• Prior experience using Okta Knowledge or prior experience about office networking, (ideally with Meraki)
• Strong organizational and communication skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Willingness to travel to other offices as needed.
• Occasional travel to other EMEA offices as required to support IT operations.
• Align to company in office schedule (currently 3 days in office, 2 days remote).
• The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
• This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
• Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box.

About DV

DV provides the industry’s leading Media Effectiveness Platform. Utilizing trusted measurement data and dynamic AI optimization, DV maximizes campaign effectiveness and drives tangible business outcomes for advertisers wherever they run their digital media. DV powers performance for the world's largest brands, platforms and publishers. We believe this is important work. Why? Because when an ad-supported ecosystem hums, it preserves a free internet for us all. We’re looking for the best and the brightest talent, those who stand for one another and meet challenges with a spirit of ingenuity and invention.