IT Support Engineer — Training & Client-Facing Role

NETbuilder; Farnborough; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Shuttle service from Farnborough rail

UK Security Clearance eligible

Job summary

NETbuilder is hiring an IT Support Engineer to join a fast-growing IT consulting team in Farnborough. The role begins with a tailored 7-week training pathway, combining technical development with consultancy skills delivered virtually, then moves to a client-facing position in Farnborough.

The successful candidate will start with a strong IT foundation and practical troubleshooting mindset, evolving through onboarding, device deployment, and end-user support.

Qualifications

• Solid IT experience from an apprenticeship, service desk, desktop support or similar role.
• Good core technical knowledge and troubleshooting skills.
• Professional communication when working with users on client sites.

Responsibilities

• Provide first response to tickets, calls, emails and monitoring events.
• Engage with users face-to-face on client site.
• Perform initial triage of incidents and requests.
• Escalate tickets to 2nd and 3rd line engineers as required.
• Onboard and offboard internal and customer users.
• Support user accounts, access and permissions.
• Build, deploy and troubleshoot end-user devices (EUDs).
• Test, build and track physical assets including EUDs and servers.

Skills

Windows 10/11

macOS

Hardware basics

Networking basics

Azure/Microsoft 365

Intune

Jamf

Active Directory

Job description

NETbuilder is hiring an IT Support Engineer to join a fast-growing IT consulting team in Farnborough. The role begins with a tailored 7-week training pathway, combining technical development with consultancy skills delivered virtually, then moves to a client-facing position in Farnborough.

The successful candidate will start with a strong IT foundation and practical troubleshooting mindset, evolving through onboarding, device deployment, and end-user support.