IT Support Engineer - SC Cleared

JR United Kingdom; Swindon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Swindon is seeking an IT Support Technician to manage support tickets and maintain hardware. Applicants need strong knowledge of Windows OS and Office 365, with active SC Clearance. This role requires onsite work at Tidworth, ensuring smooth IT service levels and end-user support. Competitive hourly rate of £18.87 for an Inside IR35 contract with a start date as soon as possible.

Qualifications

• Essential experience in managing IT support tickets and adhering to SLAs.
• Experience in hardware repairs and asset management.
• Active SC Clearance is required for this role.

Responsibilities

• Manage and respond to IT support tickets for the local hub.
• Maintain accurate stock control and asset management.
• Handle hardware repairs for in-warranty devices.

Skills

Strong working knowledge of Windows OS

Experience with Office 365

Hands-on experience with hardware troubleshooting

Confident working with laptops

Excellent communication skills

Ability to work independently

Tools

Intel-based hardware

Job description

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Client:

Location:

swindon, wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Inside IR35 contract - £18.87/hr - (start date ASAP - till 12th of Dec)

Role will require being onsite everyday - office location Tidworth

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.