ICT Field Service Engineer

MCS Group; Greater Lincolnshire; On-site; GBP 34,000 - 47,000; Full time

Benefits offered by this job

Private healthcare

Flexible working arrangements

Employer pension contribution

Exercise membership reimbursement

25 days annual leave

Regular team events

Job summary

MCS Group is seeking an ICT Field Service Engineer to join its customer support and infrastructure team in Co Louth, Ireland. You will provide remote and onsite technical support to maintain reliable, secure IT environments and help deliver customer projects.

With at least two years in ICT support or engineering, you’ll install, configure and maintain servers, networks and Microsoft 365 services, while following security best practices and driving prompt resolutions for customers.

Qualifications

• Two years' experience in ICT support, infrastructure or engineering.
• Strong knowledge of Windows Desktop and Windows Server environments.
• Experience administering Microsoft 365 and Exchange Online.
• Good networking knowledge: TCP/IP, VLANs, routing, firewalls, VPNs.
• Experience with Active Directory, DNS and DHCP.
• Familiarity with virtualization and backup technologies.
• Excellent troubleshooting and customer-facing skills.
• Clear communication and ability to work independently.

Responsibilities

• Provide remote and onsite support across customer infrastructure, networks, servers and Microsoft 365 environments.
• Take ownership of technical issues, from diagnosis through to resolution.
• Install, configure and maintain servers, virtual environments, networking equipment and related infrastructure.
• Support backup, disaster recovery and business continuity solutions.
• Monitor systems, carry out proactive maintenance and recommend improvements.
• Assist with infrastructure upgrades, migrations and customer projects.
• Keep technical documentation and customer records accurate and up to date.
• Work with customers, colleagues and vendors to deliver a reliable support service.
• Apply security best practices, including patching, access controls, MFA and endpoint protection.

Job description

ICT Field Service Engineer

Location: Co Louth, Ireland
Travel: Regular travel to customer sites required

An established software company is looking for an ICT Field Service Engineer to join its customer support and infrastructure team. You'll provide remote and onsite technical support, help deliver customer projects and maintain reliable, secure IT environments.

This role will suit an experienced support or infrastructure engineer who enjoys troubleshooting, working directly with customers and supporting a varied range of technologies.

What you'll do

• Provide remote and onsite support across customer infrastructure, networks, servers and Microsoft 365 environments.
• Take ownership of technical issues, from diagnosis through to resolution.
• Install, configure and maintain servers, virtual environments, networking equipment and related infrastructure.
• Support backup, disaster recovery and business continuity solutions.
• Monitor systems, carry out proactive maintenance and recommend improvements.
• Assist with infrastructure upgrades, migrations and customer projects.
• Keep technical documentation and customer records accurate and up to date.
• Work with customers, colleagues and vendors to deliver a reliable support service.
• Apply security best practices, including patching, access controls, MFA and endpoint protection.

What you'll bring

• At least two years' experience in an ICT support, infrastructure or engineering role.
• Strong knowledge of Windows Desktop and Windows Server environments.
• Experience administering Microsoft 365 and Exchange Online.
• A good understanding of networking, including TCP/IP, VLANs, routing, firewalls and VPNs.
• Experience with Active Directory, DNS and DHCP.
• Familiarity with virtualisation and backup technologies.
• Strong troubleshooting skills and a practical approach to problem-solving.
• Clear communication skills and a customer-focused approach.
• The ability to work independently and manage competing priorities.
• A full, clean driving licence.

Experience with Azure, Hyper‑V or VMware, backup and recovery platforms, endpoint or email security, network monitoring, firewalls, VPNs, scripting or cybersecurity would be an advantage.

About the company

Our client develops business software used by more than 2,500 businesses worldwide. The company has been innovating since 1992 and is continuing to invest in cloud‑based software solutions. It offers a collaborative working environment with opportunities to develop professionally.

What's on offer

• Private healthcare
• Flexible working arrangements
• Employer pension contribution
• Exercise membership reimbursement
• 25 days' annual leave, plus bank holidays
• Regular team events and an employee engagement programme

If you have a full, clean driving licence and enjoy solving technical problems in a customer‑facing role, we'd like to hear from you.