Technical Support Engineer

Tatum Technology, LLC; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking blockchain company as a Technical Support Engineer, where you will drive customer success by resolving technical issues and ensuring seamless interactions. With a dynamic remote-friendly workplace, you’ll thrive in a culture that values learning and innovation, while enjoying flexible hours and opportunities for growth.

Benefits

ESOP (Employee Stock Option Plan)

Flexible hours

25 days off

Learning & Development budget

Remote-friendly

Qualifications

• Strong problem-solving skills and customer-first approach.
• Hands-on troubleshooting ability with adaptable mindset.
• A solid understanding of blockchain fundamentals.

Responsibilities

• Diagnose, troubleshoot, and resolve complex issues related to APIs and blockchain technologies.
• Document technical knowledge and collaborate with teams for customer experience.
• Respond to customer queries via various platforms.

Skills

Problem Solving

Customer Communication

Troubleshooting

Blockchain Fundamentals

Tools

GCP

Grafana

Postman

Job description

Who we are

A bunch of people are developing a platform that makes it easier and more accessible for developers to work with blockchain. Supporting 100+ blockchains, a company of 50 nice people in an international environment, and hundreds of engaging conversations.

About the Role

Are you a natural problem solver who thrives in the middle of the action? Do you love diving deep into technical challenges while keeping customer satisfaction at the forefront? We’re looking for a Technical Support Engineer ( 2nd level ) to bridge the gap between customers, engineering, and sales teams. You’ll be at the heart of our operations, ensuring a seamless tech support experience and driving customer success.

What You’ll Do

• Take ownership of technical issues and provide clear, effective solutions to customers.
• Diagnose, troubleshoot, and resolve complex issues related to APIs, blockchain technologies, and infrastructure.
• Work with a variety of technologies, but more importantly, be eager to learn and adapt as tools evolve.
• Document technical knowledge, best practices, and troubleshooting steps in ReadMe.com and Open API documentation.
• Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms.
• Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption.
• Analyze and debug logs using GCP, Grafana, and other monitoring tools.

What You Bring

Rather than specific tool expertise, we value:

Hands-on troubleshooting ability—you’re comfortable experimenting and figuring things out.
A flexible, learning-oriented mindset—you can adapt quickly and pick up new technologies on the go.
Strong problem-solving skills—you enjoy tackling challenges from multiple angles.
Excellent communication—you can break down complex issues in a clear and customer-friendly manner.

A proactive and customer-first approach—you thrive in a role that combines tech skills with human interaction.

A solid understanding of blockchain fundamentals, including UTXO/EVMs, PrivateKeys, Mnemonics, and more, to effectively assist customers and troubleshoot technical issues.

Bonus experience (helpful but not required):

• Familiarity with REST APIs, RPC calls, and tools like Postman, Open API (OAS), Git, Docker, Grafana, GCP.
• Programming experience (TypeScript preferred).
• Prior experience in technical support, startup environments, or shift-based work.

Why Join Us?

• A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience.
  A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture.
• A startup-minded environment where your ideas and contributions matter.
• Remote-friendly ( UK region ) - We prioritize both business and employee needs, ensuring flexibility in how and where you work.
• ESOP (Employee Stock Option Plan) – Become a part-owner of our company and share in our success and potential profits.
• Flexible hours – Work whenever it suits your personal schedule. No fixed hours for most positions.
• 25 days off – Take time to recharge and enjoy your vacation.
• Learning & Development budget – Whether you want to sharpen your technical skills, grow as a leader, or explore blockchain, we support your learning journey.

Ready to dive into an exciting role? Apply now and let’s build something great together!

#Blockchain #Tatum #Support

Disclamer: We are not open to collaboration with agencies at this time. Please refrain from outreach regarding agency partnerships.