IT Support Engineer - First Line

TEC Partners Limited; Acton; On-site; GBP 27,000 - 31,000; Full time

Job summary

TEC Partners Limited is seeking an IT Support Engineer (First Line) for an onsite, permanent role in Acton. Salary is £27-31K. The role involves delivering frontline IT support to ensure uptime and providing colleagues with the tools they need to work effectively.

You will handle on-site hardware/software support, set up desktops and peripherals, manage service desk tickets, and contribute to IT projects and rollouts in a fast-paced environment.

Responsibilities

• Deliver responsive onsite IT support for hardware, software, and bespoke systems.
• Set up and maintain desktops, laptops, peripherals, and cabling.
• Log, manage, and escalates service desk tickets while keeping users informed.
• Support IT projects, system rollouts, and process improvements.

Skills

First Line IT Support

Onsite work

Communication skills

Job description

Position: IT Support Engineer - First Line

Location: Onsite, Acton

Type: Permanent

Salary: £27-31K

We're looking for a hands-on (First Line)IT Support Engineer to join a fast-paced, customer-focused team supporting warehouse operations. You'll provide first-line IT support, maintain systems uptime, and ensure colleagues have the tools they need to work effectively.

What you’ll do:

• Deliver responsive onsite IT support for hardware, software, and bespoke systems.
• Set up and maintain desktops, laptops, peripherals, and cabling.
• Log, manage, and escalates service desk tickets while keeping users informed.
• Support IT projects, system rollouts, and process improvements.

Who you are:

• Reliable, organised, and solutions-focused, with strong communication skills.
• Curious and eager to grow your technical skills in a hands‑on environment.
• Comfortable working onsite in a collaborative, fast-paced setting.

Why join:

• Gain exposure to a variety of IT systems and projects.
• Work with a supportive team in a dynamic operational environment.
• Opportunity to develop technical expertise and make a real impact.