IT Support Engineer - Fintech Service Desk Pro

RTGS Global; Greater London; Vor Ort; GBP 28.000 - 46.000; Vollzeit

Zusammenfassung

RTGS.global is a fintech scale-up delivering a market-leading Financial Market Infrastructure. The IT Support Engineer will run day-to-day IT service delivery for staff and external users, manage laptops, accounts and SaaS tools, and follow defined runbooks to resolve issues.

This hands-on role requires problem-solving, organisation and a service-oriented mindset as part of a two-role IT function with a Senior IT Service Delivery Manager.

Qualifikationen

• 1–3 years in IT support, service desk or junior admin role.
• Hands-on experience with Windows and macOS devices; Intune or similar device management.
• Working knowledge of administering O365 (Exchange, Teams, SharePoint, Entra ID / Azure AD).
• Experience using a ticketing/service desk tool and working to SLAs.
• Organised, methodical and comfortable managing several requests at once.

Aufgaben

• Log, triage and resolve service desk tickets within SLAs.
• Keep tickets accurate and updated; communicate status clearly until closure.
• Monitor support mailbox and perform first-line triage before escalation.
• Create and maintain knowledge-base articles and guides.
• Produce weekly support report (ticket volumes, SLA performance) for review.

Kenntnisse

IT support

Ticketing system

Windows

macOS

Intune

O365 administration

SLAs

Tools

Microsoft Intune

Office 365 (O365)

Azure AD

Jobbeschreibung

RTGS.global is a fintech scale-up delivering a market-leading Financial Market Infrastructure. The IT Support Engineer will run day-to-day IT service delivery for staff and external users, manage laptops, accounts and SaaS tools, and follow defined runbooks to resolve issues.

This hands-on role requires problem-solving, organisation and a service-oriented mindset as part of a two-role IT function with a Senior IT Service Delivery Manager.