FinTech IT Support Engineer – Frontline Helpdesk

RTGS Global; City Of London; On-site; GBP 26,000 - 36,000; Full time

Job summary

RTGS.global is growing and we are formalising IT service delivery. We seek an IT Support Engineer to run day-to-day service desk activities, manage laptops, accounts and SaaS tools, and perform routine ops using runbooks and SLAs.

You will handle Windows and macOS devices, support Intune and O365, and collaborate with our Senior IT Service Delivery Manager. This hands-on role suits problem-solvers who enjoy keeping systems organised and helping colleagues and clients.

Qualifications

• 1–3 years in an IT support, service desk or junior systems administration role.
• Hands-on experience supporting Windows and macOS devices; exposure to Microsoft Intune or similar device management.
• Working knowledge of administering O365 (Exchange, Teams, SharePoint, Entra ID / Azure AD user management).
• Experience using a ticketing / service desk tool and working to SLAs.
• Organised, methodical and able to manage several requests at once.

Responsibilities

• Log, triage and resolve support requests from staff and external users within SLAs.
• Keep tickets accurate and up to date; communicate status clearly until issue is closed.
• Monitor the support mailbox and perform first-line triage for client and participant requests.
• Write and maintain knowledge-base articles, FAQs and user guides.
• Produce weekly support reports (ticket volumes, SLA performance, recurring issues).
• Assist with onboarding/offboarding: hardware orders, Intune enrolment and account setup.
• Support Windows and macOS endpoints remotely via Intune; patching and device policy checks.
• Administer O365 accounts, licences, mailboxes, Teams and SharePoint permissions.

Skills

Windows/macOS support

Ticketing system

SLAs

Organised

O365 Admin

Tools

Intune

Azure AD

SharePoint/Teams

Job description

RTGS.global is growing and we are formalising IT service delivery. We seek an IT Support Engineer to run day-to-day service desk activities, manage laptops, accounts and SaaS tools, and perform routine ops using runbooks and SLAs.

You will handle Windows and macOS devices, support Intune and O365, and collaborate with our Senior IT Service Delivery Manager. This hands-on role suits problem-solvers who enjoy keeping systems organised and helping colleagues and clients.