IT Support Engineer - Entry Level

Adecco; Durley; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking an Entry-Level IT Support Engineer in Winchester. This role focuses on managing IT equipment and providing customer support, requiring troubleshooting skills and certifications such as ITIL. Ideal candidates will have a strong customer service ethos and the ability to work based on documented processes.

Qualifications

• Experience with ServiceNow.
• Support experience with Windows 10, smartphones, laptops, and desktops.
• Experience in ICT operational delivery.

Responsibilities

• Manage the return of various IT equipment, ensuring effective customer support.
• Troubleshoot and resolve incidents and requests within SLAs.
• Coordinate onboarding for new starters and document processes.

Skills

Customer service ethos

Troubleshooting and diagnostic skills

Good communication skills

Ability to identify and implement service improvements

Education

ITIL V3 or V4 certification

Job description

IT Support Engineer - Entry Level, Winchester

Client:

Location:

Winchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

bf5044dd3ee3

Job Views:

63

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Role

Working in the IT department, primarily managing the return of various IT equipment, including mobile phones, laptops, radios, and body cams. The role involves liaising with third-party suppliers to place orders and checking incident reports.

Key Result Areas:

1. Provide excellent customer support to the forces' user base, minimizing service disruptions.
2. Coordinate onboarding of new starters to meet experience level agreements.
3. Troubleshoot and resolve EUD incidents, requests, and problems within SLAs, identifying patterns and trends for proactive problem management.
4. Update documentation and knowledge articles as needed.
5. Support moves, projects, and events scheduling.
6. Follow asset management processes and procedures, emphasizing governance.
7. Identify and suggest service improvements within EUD service delivery.
8. Deliver services aligned with KPIs, User Experience Agreements, and SLAs.

Knowledge and Skills:

1. Strong customer service ethos.
2. Ability to follow documented processes.
3. Troubleshooting and diagnostic skills.
4. Good communication skills.
5. Capability to travel across locations; a full UK driving license is essential.
6. Experience in ICT operational delivery.
7. Support experience with Windows 10, smartphones, laptops, and desktops.
8. Experience resolving incidents, requests, and problems.
9. Ability to identify and implement service improvements.
10. ITIL V3 Foundation or V4 certification.
11. Experience with ServiceNow.
12. Note: Applicants must have resided in the UK for at least the last 5 years due to police criteria.

If you possess these skills, please apply. Our Adecco Consultants will contact you if shortlisted.

Adecco is an employment agency for permanent roles and a provider of temporary staffing. We are an Equal Opportunities Employer.