Information Technology Support Engineer

Digital Waffle; Dartford; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated 1st Line Support Engineer to join their dynamic IT support team. In this exciting role, you will be the first point of contact for users facing technical challenges, providing exceptional customer service while troubleshooting a variety of IT-related issues. This entry-level position offers a fantastic opportunity to grow your skills in a supportive environment, where your proactive attitude towards learning new technologies will be highly valued. Join a forward-thinking company that prioritizes innovation and customer satisfaction, and make a real impact in the world of IT support.

Qualifications

• Proven experience in technical support or similar role.
• Strong knowledge of Windows OS and hardware troubleshooting.

Responsibilities

• Provide technical support to end-users via various channels.
• Manage incidents using ticketing systems and maintain records.

Skills

Technical Support

Customer Service

Troubleshooting

Windows Operating Systems

Communication Skills

Education

Relevant IT Certifications

Tools

Ticketing Systems

Job description

This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Digital Waffle

IT & Infrastructure Recruitment Consultant

Location: Dartford

Pay: £25,000.00- £30,000.00 per year

Overview

We are seeking a dedicated, 1st Line Support Engineer to join our dynamic IT support team. In this role, you will be the first point of contact for users experiencing technical issues, providing exceptional customer service while troubleshooting and resolving a variety of IT-related problems.

Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Troubleshoot and resolve issues related to Windows operating systems and other software applications.
• Assist users with hardware problems, including desktops, laptops, and peripherals.
• Manage incidents using ticketing systems.
• Maintain accurate records of user interactions and technical issues in the support database.
• Collaborate with other IT teams to escalate complex issues as necessary.
• Ensure all support requests are handled promptly and efficiently while maintaining a high standard of customer service.
• Communicate effectively with users to understand their needs and provide clear instructions for resolution.

Requirements

• Proven experience in a technical support role or similar position.
• Strong knowledge of computer hardware and operating systems, particularly Windows.
• Familiarity with ticketing systems.
• Excellent customer service skills with the ability to communicate clearly and effectively.
• A proactive attitude towards learning new technologies and improving processes.
• Relevant certifications in IT support or related fields are a plus but not essential.

If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as a 1st/2nd Line Support Engineer.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT System Training and Support, IT System Operations and Maintenance, and IT Services and IT Consulting