IT Support Engineer — Elevate End‑User Experience

Helsing GmbH; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Relocation support

Social and education allowances

Regular company events

Infraduction onboarding program

Job summary

Helsing is seeking an IT Support Engineer to be the first line of defence for our UK or German office users. You will resolve hardware, software, identity, and connectivity issues across macOS, Windows, and iOS, and manage onboarding/offboarding and device lifecycle.

You’ll own Jira Service Management tickets, collaborate with the IT Engineering team to automate common problems, and help maintain our SaaS tools and Microsoft 365 environment. A proactive, user‑focused mindset is essential.

Qualifications

• Provide hands-on IT support across macOS, Windows and iOS.
• Triage and manage end-user tickets in Jira Service Management.
• Collaborate with IT Engineering to automate recurring issues.

Responsibilities

• Provide technical end-user support via Slack, email, and in-person.
• Own and triage tickets in Jira Service Management, with clear communication.
• Manage user and device lifecycle: onboarding, offboarding, and access reviews.
• Maintain day-to-day Microsoft 365 services (Entra ID, Exchange, SharePoint, Teams).
• Configure and support SaaS tools and conferencing hardware.

Skills

macOS/Windows/iOS support

Ticket ownership

Proactive mindset

Customer focus

Tools

Jira Service Management

Microsoft 365

MDM solutions

Job description

Helsing is seeking an IT Support Engineer to be the first line of defence for our UK or German office users. You will resolve hardware, software, identity, and connectivity issues across macOS, Windows, and iOS, and manage onboarding/offboarding and device lifecycle.

You’ll own Jira Service Management tickets, collaborate with the IT Engineering team to automate common problems, and help maintain our SaaS tools and Microsoft 365 environment. A proactive, user‑focused mindset is essential.