It Support Engineer - Education

Surftech It; England; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Contributory pension scheme

22 days holiday per year + bank hols

Regular company events

Job summary

Surf Tech IT Ltd is a fast-growing MSP delivering IT support and VoIP solutions to UK businesses, with a focus on education clients. We are seeking a motivated IT professional to join our Service Desk and help support schools, MATs, and education teams.

You will provide remote and phone-based assistance, troubleshoot Windows, Office 365, and network issues, and contribute to knowledge base articles. Eligible to work in the UK required.

Qualifications

• 2+ years of IT support in a Service Desk/Helpdesk.
• Proficient with Microsoft 365 suite including Entra ID, SharePoint, Intune.
• Experience administering Active Directory.
• Experience supporting Windows Desktop and Server OS.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Experience with ticketing or service management platforms.
• Experience supporting education sector customers (schools/MATs).
• Eligible to work in the United Kingdom.

Responsibilities

• Provide remote and telephone-based technical support to customers.
• Diagnose and resolve technical issues across customer environments.
• Create and maintain knowledge base articles and technical documentation.
• Ensure incidents, requests, and changes are recorded and resolved.
• Deliver high standard of service, maintaining excellent customer satisfaction levels.
• Collaborate with colleagues to share knowledge and contribute to continuous service improvement.

Skills

2+ years IT support

Microsoft 365 (Entra ID, SharePoint, &

Education

A levels or apprenticeship

Tools

Kaseya/Datto stack

Next-Gen Firewalls (SonicWall/WatchGuard)

Microsoft Azure

Backup/DR solutions

Job description

Surf Tech IT Ltd is a fast-growing Managed Service Provider delivering IT support and VoIP solutions to businesses across the UK. Following a sustained period of growth and continued investment in our services, we are looking for exceptional individuals to join our team and help shape the next stage of our journey.

We are passionate about technology, customer service, and developing our people. If you're looking for an opportunity to grow your career in a supportive, forward-thinking business, we'd love to hear from you.

The role supports a wide range of businesses but focuses on Education clients, so we welcome candidates currently supporting MATs or secondary education who want to work in an MSP.

Key Responsibilities

Provide remote and telephone-based technical support to customers.

Diagnose and resolve technical issues across a range of customer environments.

Create and maintain knowledge base articles and technical documentation.

Ensure all incidents, requests, and changes are recorded accurately and managed through to resolution.

Deliver a high standard of service, maintaining excellent customer satisfaction levels.

Collaborate with colleagues to share knowledge and contribute to continuous service improvement.

Requirements

We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment. The successful candidate will demonstrate:

• 2+ years of IT support experience within a Service Desk or Helpdesk environment.
• Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune.
• Experience supporting and administering Active Directory environments.
• Experience supporting Windows Desktop and Server operating systems.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Hands-on experience with a ticketing or service management platform.
• Experience providing support to the education sector, including school office staff, teachers, senior leadership, or multi-academy trust teams.
• Eligible to work in the United Kingdom.

Essential Technical Skills

If you have any of the following, that would be great and would fit with our current growth plans

• At least A levels or an apprenticeship.
• Ability to produce clear, accurate, and concise technical documentation.
• Understanding of IT security best practices and technologies, including next-generation firewalls.
• Experience with the Kaseya and/or Datto technology stack.
• Experience supporting Next Generation Firewalls, such as SonicWall or WatchGuard.
• Experience with Microsoft Azure.
• Knowledge of backup and disaster recovery solutions.

Benefits

Competitive Salary of 28000-32000 GBP/year with regular reviews

22 days holiday per year plus bank holidays (increases after 3 years)

Contributory pension scheme (after 3-months)

Health Cash Plan (after probation)

Regular company events