Education IT Support Engineer - Growth & Impact

Surftech IT; Stourport-on-Severn; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Contributory pension scheme

22 days holiday + bank holidays

Regular company events

Job summary

Surf Tech IT Ltd is a fast-growing MSP delivering IT support and VoIP solutions to UK businesses. We are seeking a customer-focused IT professional to join our service desk and help strengthen our education-sector offering.

You will provide remote and telephone-based support, diagnose and resolve issues, document knowledge base articles, and help drive service improvements. A minimum of 2 years in a service desk role, strong MS 365 skills (Entra ID, SharePoint, Intune), and UK work eligibility

Qualifications

• 2+ years IT support in a Service Desk/Helpdesk environment.
• Experience with Microsoft 365 including Entra ID, SharePoint and Intune.
• Experience supporting Active Directory and Windows desktops/servers.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
• Experience with ticketing/service management platforms.
• Experience supporting education sector staff is a plus.
• Eligible to work in the United Kingdom.

Responsibilities

• Provide remote and telephone-based technical support to customers.
• Diagnose and resolve issues across multiple environments.
• Create and maintain knowledge base articles and documentation.
• Ensure incidents, requests and changes are recorded and resolved.
• Deliver high-quality service and maintain customer satisfaction.
• Collaborate with colleagues to drive service improvement.

Skills

IT support experience

Remote support

Customer service

Education

A levels or apprenticeship

Tools

Kaseya

Datto

Next-Generation Firewalls

Azure

Job description

Surf Tech IT Ltd is a fast-growing MSP delivering IT support and VoIP solutions to UK businesses. We are seeking a customer-focused IT professional to join our service desk and help strengthen our education-sector offering.

You will provide remote and telephone-based support, diagnose and resolve issues, document knowledge base articles, and help drive service improvements. A minimum of 2 years in a service desk role, strong MS 365 skills (Entra ID, SharePoint, Intune), and UK work eligibility