IT Support Engineer & Cyber Security (L2+)

Goaco Ltd; Ebbsfleet; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Salary

Health Benefits

Education Benefits

Job summary

Goaco Ltd in Ebbsfleet is seeking an IT Support Engineer & Cyber Security professional to provide 2nd line support and troubleshoot hardware and software issues. The ideal candidate should have a minimum of 3 years in IT support, experience with Microsoft 365 applications, and strong communication skills. This role offers on-site work in the UK along with a competitive salary and comprehensive health and education benefits.

Qualifications

• Minimum 3 years' experience in IT support or service desk environment (L2 or higher).
• Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
• Experience responding to security alerts and incident response procedures.

Responsibilities

• Provide 2nd line IT support and escalation handling for users in the UK and UAE.
• Troubleshoot and resolve hardware, software, network and O365 issues.
• Respond to and escalate cyber security incidents, working with the SOC team.

Skills

IT support experience

Microsoft 365 applications

Network setup and troubleshooting

Communication skills

Tools

ITSM Tools (Halo)

Microsoft Intune

Job description

IT Support Engineer & Cyber Security (L2+)

Ebbsfleet, Kent, UK

Job Type : Full Time |On-Site |Permanent

Job Location : Ebbsfleet, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is an award‑winning global consultancy specialising in delivering secure, user‑centric, and innovative digital solutions for public and private sector organisations. Established in 2010 and headquartered in the UK, Goaco has expanded its presence with offices in the UK, UAE and Saudi Arabia, gaining recognition as a trusted name in digital transformation and cyber security. With over 100 subject‑matter experts supported by a wider network of 16,000+ associates, Goaco is committed to co‑creating scalable, secure, and tailored solutions. The company plays a pivotal role in enhancing national security systems, modernising public services, and streamlining processes, all while emphasising purposeful innovation and impactful outcomes.

ROLE DESCRIPTION

KEY RESPONSIBILITIES

• Provide 2nd line IT support and escalation handling for users in the UK and UAE
• Using ITSM Tools such as Halo
• Troubleshoot and resolve hardware, software, network and O365 issues
• Administer and manage Microsoft Intune, including device enrolment and compliance
• Support user onboarding/offboarding, email configurations, SharePoint and Teams
• Comfortable troubleshooting problems on a Video call and Telephone
• Configure small to mid‑scale network setups on‑site, including Wi‑Fi and firewalls
• Respond to and escalate cyber security incidents, working with the SOC team
• Contribute to patch management, endpoint protection and vulnerability remediation
• Document known issues, create SOPs and update asset inventories
• Work collaboratively with developers, security and infrastructure engineers across borders
• Participate in on‑call and out‑of‑hours support when necessary (Evenings / Weekends on Rota)

ESSENTIAL SKILLS & EXPERIENCE

• Minimum 3 years’ experience in IT support or service desk environment (L2 or higher)
• Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint
• Experience responding to security alerts and incident response procedures
• Proven ability to set up and troubleshoot wired and wireless networks
• Familiarity with ticketing systems and ITIL‑aligned support processes
• Strong verbal and written communication skills, comfortable dealing with non‑technical users
• Ability to work independently and as part of a distributed international team

NICE TO HAVE

• Microsoft 365 Fundamentals, Intune or Security certifications (MS‑900, MD‑102, SC‑200)
• Experience supporting hybrid environments with Azure Active Directory
• Understanding of security frameworks (ISO 27001, NIST)
• SharePoint Administration / Migration
• Experience in public sector or regulated industries
• Knowledge of basic scripting or automation (PowerShell a plus)

BENEFITS*

We prioritise employee well‑being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth.

• Competitive Salary: Salary depending on experience and background.
• Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts.
• Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings.
• Education Benefits: Learning Courses, Business Skills Training.

*Offered only to employees based in the UK.

*Unfortunately, we aren’t able to offer sponsorship for this role.