IT Support Engineer - Chelmsford

Principal IT; Essex; On-site; GBP 32,000 - 39,000; Full time

Job summary

Principal IT in Chelmsford, Essex, is seeking an IT Support Engineer to join a hands-on team. The role covers IT support, infrastructure, networking, systems, cybersecurity and IT projects, with responsibilities from setup to delivery.

You will work on-site, Monday-Friday, 9:00am-6:00pm, with strong focus on Microsoft 365, Windows, Active Directory and secure IT practices. The position offers real impact and opportunities to own projects end-to-end.

Qualifications

• Experience in IT Support, IT Systems, Infrastructure or similar roles.
• Strong knowledge of Microsoft 365, Windows and Active Directory.
• Good understanding of networking and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Knowledge of cybersecurity, data protection and Cyber Essentials.
• Excellent communication skills and ability to support non-technical users.

Responsibilities

• Provide hands-on IT support and troubleshooting to users across the business.
• Set up, configure and maintain computers, hardware and software.
• Manage and support Microsoft 365, Windows and user accounts.
• Maintain and troubleshoot networks, switches, firewalls, VPNs and wireless infrastructure.
• Support system upgrades, installations and migrations.
• Research, test and implement new software, technologies and IT solutions.
• Assist with IT projects and provide support and training to users.
• Maintain accurate IT documentation and ensure appropriate security standards are maintained.
• Monitor and identify opportunities to improve IT systems, processes and efficiency.
• Help maintain a secure, reliable and well-organised IT environment.

Skills

Microsoft 365

Windows

Active Directory

Networking

Troubleshooting

Cybersecurity

Job description

IT Support Engineer

Location: Chelmsford, Essex
Salary: Up to 35,000
Hours: Monday-Friday, 9:00am-6:00pm
Contract: Full-time, Permanent
Working Arrangement: On-site

The Role

We're looking for a hands-on IT Specialist to join a growing team in Chelmsford.

This is a varied, practical IT role covering IT support, infrastructure, networking, systems, cybersecurity and technology projects. You'll work closely with colleagues across the wider business, ensuring IT systems remain secure, reliable and efficient while providing high-quality support to users.

The role would suit someone who enjoys being hands-on, solving problems and taking ownership of IT systems and projects from start to finish.

Key Responsibilities

• Provide hands-on IT support and troubleshooting to users across the business.
• Set up, configure and maintain computers, hardware and software.
• Manage and support Microsoft 365, Windows and user accounts.
• Maintain and troubleshoot networks, switches, firewalls, VPNs and wireless infrastructure.
• Support system upgrades, installations and migrations.
• Research, test and implement new software, technologies and IT solutions.
• Assist with IT projects and provide support and training to users.
• Maintain accurate IT documentation and ensure appropriate security standards are maintained.
• Monitor and identify opportunities to improve IT systems, processes and efficiency.
• Help maintain a secure, reliable and well-organised IT environment.

About You

We're looking for someone with previous experience in IT Support, IT Systems, Infrastructure or a similar IT role.

You’ll ideally have

• Strong knowledge of Microsoft 365, Windows and Active Directory.
• A good understanding of networking and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Knowledge of cybersecurity, data protection and Cyber Essentials.
• Excellent communication skills, with the ability to support non-technical users effectively.
• A proactive and organised approach to your work.
• The ability to work independently, prioritise tasks and take ownership of issues.
• A genuine interest in technology and improving the way IT is delivered within a business.

What’s on Offer

• Salary of up to 35,000, depending on experience.
• Permanent, full-time position.
• Monday-Friday, 9:00am-6:00pm.
• On-site role based in Chelmsford, Essex.
• A varied role with exposure to infrastructure, networking, cybersecurity, systems and IT projects.
• The opportunity to make a real impact on the technology and processes within the business.