IT Support Engineer - Chelmsford

Principal IT; Chelmsford; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

On-site role

Permanent, full-time

Chelmsford location

Job summary

Principal IT in Chelmsford is seeking a hands-on IT Support Engineer to join a growing team. The role covers IT support, infrastructure, networking, systems, cybersecurity and IT projects, with hands-on ownership of IT environments.

You’ll support users, configure devices, manage Microsoft 365 and Active Directory, and help maintain secure, reliable systems. Working on-site in Chelmsford, you’ll enjoy a varied role with opportunities to impact technology and processes across the business, while

Qualifications

• Experience in IT Support, IT Systems, Infrastructure or similar IT role.
• Strong knowledge of Microsoft 365, Windows and Active Directory.
• Good understanding of networking and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Knowledge of cybersecurity and Cyber Essentials.
• Excellent communication skills with non-technical users.
• Proactive and organized approach to work.
• Ability to work independently and take ownership of issues.

Responsibilities

• Provide hands-on IT support and troubleshooting to users across the business.
• Set up, configure and maintain computers, hardware and software.
• Manage and support Microsoft 365, Windows and user accounts.
• Maintain and troubleshoot networks, switches, firewalls, VPNs and wireless infrastructure.
• Support system upgrades, installations and migrations.
• Research, test and implement new software and IT solutions.
• Assist with IT projects and provide support and training to users.
• Maintain accurate IT documentation and ensure security standards are maintained.
• Monitor and identify opportunities to improve IT systems and efficiency.
• Help maintain a secure, reliable IT environment.

Skills

Microsoft 365

Windows

Active Directory

Networking

Troubleshooting

Cybersecurity

Communication

Organization

Tools

VPNs

Firewalls

Microsoft 365

Job description

IT Support Engineer

Location: Chelmsford, Essex

Salary: Up to £35,000

Hours: Monday-Friday, 9:00am-6:00pm

Contract: Full-time, Permanent

Working Arrangement: On-site

The Role

We're looking for a hands-on IT Specialist to join a growing team in Chelmsford.

This is a varied, practical IT role covering IT support, infrastructure, networking, systems, cybersecurity and technology projects. You'll work closely with colleagues across the wider business, ensuring IT systems remain secure, reliable and efficient while providing high-quality support to users.

The role would suit someone who enjoys being hands-on, solving problems and taking ownership of IT systems and projects from start to finish.

Key Responsibilities

• Provide hands-on IT support and troubleshooting to users across the business.
• Set up, configure and maintain computers, hardware and software.
• Manage and support Microsoft 365, Windows and user accounts.
• Maintain and troubleshoot networks, switches, firewalls, VPNs and wireless infrastructure.
• Support system upgrades, installations and migrations.
• Research, test and implement new software, technologies and IT solutions.
• Assist with IT projects and provide support and training to users.
• Maintain accurate IT documentation and ensure appropriate security standards are maintained.
• Monitor and identify opportunities to improve IT systems, processes and efficiency.
• Help maintain a secure, reliable and well-organised IT environment.

About You

We're looking for someone with previous experience in IT Support, IT Systems, Infrastructure or a similar IT role.

You'll ideally have:

• Strong knowledge of Microsoft 365, Windows and Active Directory.
• A good understanding of networking and IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Knowledge of cybersecurity, data protection and Cyber Essentials.
• Excellent communication skills, with the ability to support non-technical users effectively.
• A proactive and organised approach to your work.
• The ability to work independently, prioritise tasks and take ownership of issues.
• A genuine interest in technology and improving the way IT is delivered within a business.

What's on Offer

• Salary of up to £35,000, depending on experience.
• Permanent, full-time position.
• Monday-Friday, 9:00am-6:00pm.
• On-site role based in Chelmsford, Essex.
• A varied role with exposure to infrastructure, networking, cybersecurity, systems and IT projects.
• The opportunity to make a real impact on the technology and processes within the business.