IT Support Engineer - Basingstoke

Hemmersbach GmbH & Co. KG; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading IT infrastructure services company as a support technician, where you'll provide deskside and print support directly to users. You'll resolve issues with empathy, ensuring customer satisfaction while working in a rewarding environment. Opportunities for on-call participation and overtime are available, alongside a commitment to social responsibility.

Benefits

Buddy Program

Internal Career Development Program

Medical Cash Plan

Onboarding Program

Qualifications

• Experience resolving problems directly with users.
• Familiarity with Apple OSX and iOS is desirable.

Responsibilities

• Provide dedicated deskside and print support services.
• Address various support tickets with empathy and pragmatism.

Skills

Customer Service

Problem Solving

Diagnostic & Support Capabilities

Tools

Windows-based Applications

M365

SCCM

Job description

Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services.

Contact us directly if you have any questions about this open job position.

• Previous experience resolving problems while sitting with the user.
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM).
• Experience with Apple OSX, iOS, and Mac is desirable but not essential.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

As part of a broader, highly committed support team, you will work directly onsite to provide dedicated deskside and print support services. You will be fully supported by your Service Delivery Manager, Team Leader, and colleagues.

You will be assigned various tickets throughout the day, addressing each with empathy, pragmatism, and a strong sense of customer service—aiming to resolve issues and leave users satisfied.

This role allows you to influence people's daily working lives. Handling issues like malfunctioning computers or printers, you will make a real difference by working directly with users in a rewarding environment.

In addition to a broad and varied day, there is an optional opportunity to participate in an on-call rota, with additional overtime and standby pay.

Be part of us

Hemmersbach provides IT infrastructure services in over 190 countries with 50 subsidiaries. We serve leading companies in the IT industry. We go the extra mile—enthusing our customers and making the world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program

Drag'n'Drop Files here
or
Click to browse files

I want to be considered for future recruitment. Read more