IT Support Engineer - 27000 GBP

Nextech Group Limited; Derby; On-site; GBP 27,000; Full time

Job summary

An exciting opportunity awaits in the heart of Derby for an IT Support Engineer eager to advance their career. Join a forward-thinking company that values passion for IT and excellent communication skills. In this role, you will manage the helpdesk portal, provide first-line support, and collaborate with vendors to resolve complex issues. Your ability to communicate technical information clearly will be crucial in assisting a diverse range of end-users. If you're ready to take the next step in your IT journey, this position offers a dynamic environment to grow and make a real impact.

Qualifications

• Passion for IT and excellent communication skills are essential.
• Experience with helpdesk systems and customer service is a plus.

Responsibilities

• Manage the company's helpdesk portal and deliver 1st Line support.
• Coordinate with vendors for unresolved issues and set up user accounts.

Skills

M365 suite

Active Directory

Azure

VOIP Phone System

MDM Platform

Anti-Virus Management

Customer Service skills

Technical Communication

Job description

Role: IT Support Engineer
Location: Derby
Salary: Up to £27,000

My client is on the hunt for a highly motivated IT Support Technician who has a passion for IT and excellent communication skills.

Role & Responsibilities:

1. Manage and oversee the company's helpdesk portal.
2. Deliver 1st Line support for tickets submitted via the helpdesk, phone, instant messaging, or email.
3. Coordinate with third-party software and hardware vendors to resolve issues that cannot be addressed internally.
4. Track and follow up on outstanding requests to ensure timely resolution.
5. Set up user accounts, configure, and install hardware for new hires and manage the offboarding process for leavers.
6. Perform general administrative support tasks.
7. Documentation.

Key Skills:

1. M365 suite
2. Active Directory & Azure
3. VOIP Phone System
4. MDM Platform
5. Anti-Virus Management
6. Strong Customer Service skills
7. Communicate technical information (both verbal & written) to a wide range of end-users.

This is an exciting opportunity if you are looking to advance your IT career, apply now!