Hybrid IT Support Engineer — 1st/2nd Line, Microsoft 365

DLRC Regulatory Consultancy; Letchworth; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

DLRC Regulatory Consultancy in the United Kingdom is seeking an IT Support Engineer to provide 1st and 2nd line support across the organisation. You will ensure a responsive, high‑quality IT service while supporting Microsoft 365, endpoint management, infrastructure, and security.

You will be a visible member of the IT team, delivering excellent customer service, helping with onboarding, managing user accounts, and contributing to IT projects that improve productivity and resilience.

Qualifications

• Two years of IT Support/Service Desk experience
• Experience with Windows 11 devices and end-user compute environments
• Practical experience administering Microsoft 365 and user accounts
• Knowledge of Active Directory and Microsoft Entra ID management
• Experience with Intune or similar MDM
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless)
• Familiarity with Azure and cloud services
• Exposure to PowerShell scripting and automation
• Experience with SharePoint Online and Teams
• Understanding of backups, security, and disaster recovery
• ITIL Foundation or equivalent
• Relevant Microsoft certifications (MS-900, AZ-900, MD-102)

Responsibilities

• Provide 1st and 2nd line IT support for hardware, software, network and apps
• Manage IT tickets through service management system
• Diagnose, troubleshoot and resolve incidents, escalate when needed
• Deliver remote and desk-side support with strong communication
• Conduct inductions and onboarding for new starters
• Create/modify/delete user accounts and manage M365 licences
• Support Microsoft 365 services including Exchange Online, Teams and SharePoint
• Assist with password resets and MFA enrollment
• Configure and maintain devices and peripherals
• Manage Intune device management and endpoint policies
• Install updates, patches and lifecycle activities
• Support meeting room technologies and conferencing systems
• Maintain hardware inventory and asset availability
• Monitor Windows Server, AD and Entra ID
• Troubleshoot DNS/DHCP/VPN/wireless networking
• Monitor backups and system alerts
• Assist Defender administration and security controls
• Support security investigations with senior engineers
• Produce technical docs and knowledge base
• Identify recurring issues and drive improvements
• Support internal IT projects and infrastructure upgrades
• Stay aware of emerging tech and best practices

Skills

Windows 11

Microsoft 365 administration

Active Directory / Entra ID

Microsoft Intune

Networking basics

PowerShell scripting

Azure & cloud services

SharePoint Online & Teams

Backup and recovery

ITIL Foundation

MS-900/AZ-900/MD-102 certifications

Education

ITIL Foundation certification

MS-900

AZ-900

MD-102

Tools

IT ticketing systems

Job description

DLRC Regulatory Consultancy in the United Kingdom is seeking an IT Support Engineer to provide 1st and 2nd line support across the organisation. You will ensure a responsive, high‑quality IT service while supporting Microsoft 365, endpoint management, infrastructure, and security.

You will be a visible member of the IT team, delivering excellent customer service, helping with onboarding, managing user accounts, and contributing to IT projects that improve productivity and resilience.