IT Support Engineer

iO Associates; West of England; On-site; GBP 21,000 - 35,000; Full time

Job summary

iO Associates is seeking an IT Support Engineer to join a growing IT Infrastructure team within a healthcare organisation. The role is hands-on 1st/2nd line IT support for internal users, helping with administration and development of business systems and infrastructure.

You will work with Microsoft 365, Windows 11, Teams, SharePoint, OneDrive, and more to support essential services. There is scope for growth into DevOps, infrastructure, cloud and automation alongside the IT Infrastructure team.

Qualifications

• Proven experience in IT support, service desk or a similar customer-focused technical role.
• A passion for IT, troubleshooting and resolving user issues.
• Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365.
• Experience with remote administration and troubleshooting.
• Knowledge of installing and configuring services and applications within Microsoft server, network and platform environments.
• Understanding of IT security best practices.
• Knowledge of virtualisation technologies, ideally VMware.
• Strong troubleshooting, problem analysis and diagnostic skills.
• Ability to communicate professionally with a wide range of people, both face-to-face and remotely.
• Ability to use initiative and manage and prioritise your workload with limited supervision.
• A flexible, motivated approach and the ability to work effectively as part of a team while managing changing priorities.

Responsibilities

• This is a hands-on 1st/2nd line IT support role, providing technical support to internal users while also contributing to the administration and development of business systems and infrastructure.
• Support the core technology environment, including Microsoft 365, Windows 11, Microsoft Teams, SharePoint, OneDrive, Entra ID, Intune-managed devices, Dentally, dental imaging systems, telephony, networking, printing, endpoint security and approved business applications.
• Opportunity to grow into areas such as DevOps, infrastructure, cloud and automation.

Skills

IT support

Troubleshooting

Windows

Microsoft 365

Remote admin

Security best practices

VMware

Communication

Workload management

Team player

Tools

VMware

Job description

Location: Bristol - 5 days a week onsite
Salary: Up to £35,000 plus benefits

About the role

We are looking for an IT Support Engineer to join a growing IT Infrastructure team with a growing healthcare organisation.

They are a leading UK dental group and network of award-winning practices providing both NHS and private treatment

This is a hands-on 1st/2nd line IT support role, providing technical support to internal users while also contributing to the administration and development of business systems and infrastructure.

You will support there core technology environment, including Microsoft 365, Windows 11, Microsoft Teams, SharePoint, OneDrive, Entra ID, Intune-managed devices, Dentally, dental imaging systems, telephony, networking, printing, endpoint security and approved business applications.

What we're looking for

We're looking for someone with a genuine interest in technology who enjoys solving problems and helping people.

Essential experience and skills

• Proven experience in IT support, service desk or a similar customer-focused technical role.
• A passion for IT, troubleshooting and resolving user issues.
• Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365.
• Experience with remote administration and troubleshooting.
• Knowledge of installing and configuring services and applications within Microsoft server, network and platform environments.
• Understanding of IT security best practices.
• Knowledge of virtualisation technologies, ideally VMware.
• Strong troubleshooting, problem analysis and diagnostic skills.
• Ability to communicate professionally with a wide range of people, both face-to-face and remotely.
• Ability to use initiative and manage and prioritise your workload with limited supervision.
• A flexible, motivated approach and the ability to work effectively as part of a team while managing changing priorities.

One of the key positives of the position is the scope for growth. The current person in the role has progressed internally, and the successful candidate will have the opportunity to broaden their skill set by working alongside the DevOps & IT Infrastructure team. So, while the starting point is predominantly IT support, there is a genuine opportunity to develop into areas such as DevOps, infrastructure, cloud and automation