IT Support Engineer

Wild Recruitment; Waterlooville; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced 2nd Line IT Support Engineer to join their dynamic team in Waterlooville. This role involves resolving technical issues, performing system maintenance, and collaborating on IT projects. The company offers a supportive environment with opportunities for growth, a generous holiday allowance, and hybrid working options. If you're passionate about providing top-tier technical assistance and want to take your expertise to the next level, this is the perfect opportunity for you.

Benefits

Pension Scheme

Private Health care

Growth Opportunities

Generous Holiday Allowance

Special Leave for birthdays and Christmas

On-site Parking

Casual Fridays

Qualifications

• Proven experience in 2nd Line IT support or similar role.
• Strong knowledge of troubleshooting hardware, software, and networks.

Responsibilities

• Resolve escalated technical issues from the 1st Line Support team.
• Perform system troubleshooting, maintenance, and upgrades.
• Provide exceptional customer service and ensure minimal downtime.

Skills

Windows operating systems

Networking

Hardware/software troubleshooting

Problem-solving

Communication skills

Job description

We’re looking for an experienced 2nd Line IT Support Engineer to join our clients dynamic team based in Waterlooville and provide top-tier technical assistance to their clients.

Key Responsibilities of an IT Support Engineer:

• Resolve escalated technical issues from the 1st Line Support team across hardware, software, and networks.

• Perform system troubleshooting, maintenance, and upgrades.

• Provide exceptional customer service and ensure minimal downtime.

• Collaborate on IT projects, offering expertise in system design and implementation.

Requirements:

• Proven experience in 2nd Line IT support or similar role.

• Strong knowledge of Windows operating systems, networking, and hardware/software troubleshooting.

• Excellent problem-solving and communication skills.

What they offer to their IT Support Engineer:

• Pension Scheme
• Private Health care
• Growth Opportunities
• Generous Holiday Allowance
• Special Leave for birthdays and Christmas
• On-site Parking
• Casual Fridays
• HYBRID WORKING!!

Take your technical expertise to the next level — apply today and become a vital part of the IT team!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.