IT Support Engineer

TN United Kingdom; Wallingford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading environmental organization as part of the IT Helpdesk Support team. You will provide essential support to scientists and staff, ensuring smooth IT operations. This role offers opportunities for career growth in a rewarding environment focused on environmental protection.

Benefits

27 days annual leave

10% employer pension contribution

Enhanced maternity and paternity leave

24/7 access to support services

Flexible working opportunities

Qualifications

• Previous IT Support experience.
• Excellent customer service skills developed in a busy environment.

Responsibilities

• Logging tickets and resolutions in the IT Ticket System.
• Installing, configuring, and repairing client hardware.
• Supporting patching, updates, and security policy compliance.

Skills

Customer Service

Root Cause Analysis

Attention to Detail

Tools

Windows Client OS

Windows Server OS

Microsoft Active Directory

VMware

Job description

UKCEH has an exciting opportunity for you to join our IT Helpdesk Support team. If you have experience and aptitude for customer service in an IT environment, we would love to hear from you! The successful candidate will join our 600+ strong team, contributing to scientific discovery and generating data, insights, and solutions that researchers, businesses, and governments need to solve complex environmental challenges.

Working at UKCEH

Working at UKCEH is rewarding. Our science makes a real difference, enabling people and the environment to prosper, and enriching society. We are the custodians of a wealth of environmental data, collected by UKCEH and its predecessors over more than 60 years.

Benefits

• 27 days annual leave, rising to 29 days after five years
• 10% employer pension contribution
• Enhanced maternity and paternity leave
• 24-hour, 365-day access to support with physical, mental, social, health, or financial issues, plus access to trained Welfare Officers
• Flexible working opportunities

Role Overview

You’ll be joining our dedicated IT Support Team spread across four sites! You’ll provide fundamental support to our scientists and professional service teams. If you’re proactive, solutions-focused, and want to forge an exciting career in IT, contributing to environmental protection, we want to hear from you!

Key Responsibilities

1. Logging tickets, notes, and resolutions in the IT Ticket System
2. Installing, configuring, and repairing client hardware, including operating systems and client software
3. Configuring and maintaining network printing and multi-function devices
4. Assisting in deploying new software and resolving local LAN/WAN issues
5. Supporting patching, updates, and security policy compliance
6. Conducting new employee IT inductions
7. Administering, maintaining, and training on hardware, applications, and telecoms
8. Collaborating with other IT and business teams
9. Supporting project-based tasks within IT

Candidate Profile

We are looking for someone with:

1. Previous IT Support experience
2. Demonstrable Root Cause Analysis skills
3. Excellent customer service skills developed in a busy environment
4. An interest and passion for IT
5. A strong attention to detail
6. Confidence in communicating with stakeholders
7. Familiarity with Windows Client and Server OS, and Microsoft Active Directory (Desirable)
8. Experience with helpdesk call logging (Desirable)
9. Knowledge of virtualized environments like VMware (Desirable)
10. Understanding of file access and management in WAN/LAN environments (Desirable)

Additional Information

Please note: We cannot offer visa sponsorship for this role, nor is it eligible for endorsement for a Global Talent Visa. If considering self-sponsorship, please mention this in your application.

If this describes you, we’d love to meet. Apply now.