IT Support Engineer - 1 month contract inside IR35 (Associate I - Cloud Infrastructure Services)

UST; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an IT Support Engineer for a 1-month contract in London. The role involves providing first-day support for new hires, troubleshooting hardware/software issues, and ensuring a seamless onboarding experience. Ideal candidates will have experience in IT support, strong communication skills, and familiarity with ServiceNow. This is an excellent opportunity for proactive individuals looking to make a positive impact in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in deskside or end-user support roles.
• Solid experience with MacOS, Windows OS, and Microsoft Office Suite.

Responsibilities

• Provide first-day support for new hires, including hardware/software setup.
• Troubleshoot issues with laptops, desktops, printers, and mobile applications.

Skills

Communication

Customer Service

Basic Networking

Education

Degree in Information Technology

Tools

ServiceNow

Microsoft Office Suite

MacOS

Windows OS

Job description

Join to apply for the IT Support Engineer - 1 month contract inside IR35 (Associate I - Cloud Infrastructure Services) role at UST.

Position Details:

• Duration: 1 Month contract - Inside IR35
• Location: London (Onsite)
• Role: IT Support Engineer

We are seeking a proactive and personable IT Support Engineer to support new hire onboarding in our London-based client. You will be the face of IT for incoming employees, ensuring a seamless experience from day one by managing hardware, software, and mobile device setup and support.

Responsibilities:

1. Provide first-day support for new hires, including hardware/software setup (Mac 70% / PC 30%)
2. Troubleshoot issues with laptops, desktops, printers, and mobile applications
3. Respond to hardware and application-related queries and incidents
4. Collaborate with onboarding, HR, logistics, and vendors for smooth employee integration
5. Use ServiceNow to track and resolve incidents and requests
6. Deliver excellent customer service and maintain high satisfaction levels

Qualifications:

• Minimum 1 year of experience in deskside or end-user support roles
• Solid experience with MacOS, Windows OS, and Microsoft Office Suite
• Strong communication and customer service skills
• Basic networking knowledge (AirWatch, SCCM, routers/switches)
• Familiarity with ServiceNow or similar ITSM tools
• Positive attitude and ability to multitask in a fast-paced environment

Nice to Have:

• A+ or Network+ certifications
• Experience supporting onboarding processes
• Degree in Information Technology or equivalent practical experience

Apply now!

#UST

Skills:

Desktop Support, Mac, Apple OS, Windows OS

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting