IT Support Engineer

In Technology Group; Preston; On-site; GBP 26,000 - 32,000; Full time

Job summary

In Technology Group is seeking an enthusiastic IT Helpdesk Technician to provide technical support and customer service. The successful candidate will diagnose issues, support 1st/2nd line technical queries, and assist with hardware. This role requires excellent communication skills and knowledge of computer systems.

Benefits

On-site free parking

Paid Certifications: Microsoft Partners

Qualifications

• Experience with Windows and/or Mac operating systems.
• Good knowledge of computer hardware and software.
• Support users at 1st/2nd line level.

Responsibilities

• Be the first point of contact for staff with technical issues.
• Diagnose technical issues and provide solutions.
• Assist in hardware build and support.

Skills

Customer service

Problem Solving

Communication skills

IT Support

Technical Support

Job description

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Salary: £26,000 - £32,000 DOE

We are looking for an enthusiastic IT Helpdesk Technician.

• On-site free parking
• Paid Certifications: Microsoft Partners

Key Responsibilities:

• Be the first point of contact for staff with technical issues
• Assist in hardware build and support
• Respond to queries via phone, email, and other channels
• Diagnose technical issues and provide solutions
• Provide customer service and liaise with other departments

Skills and Requirements:

• Support users at 1st/2nd line level
• Good knowledge of computer hardware and software
• Experience with Windows and/or Mac operating systems
• Laptop, PC, printer support/troubleshooting
• Excellent customer service and communication skills
• Strong written and verbal communication skills
• Driving Licence and own vehicle

If you are interested in this role and meet the requirements, please apply for immediate consideration and interview.

Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer