Mobile IT Support Engineer

Greencore; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

Greencore, a leader in convenience food manufacturing, seeks a Mobile Support Engineer based in Warrington. The role involves resolving support calls, system monitoring, and collaborating with site managers, ensuring exceptional service delivery across multiple locations. This position offers a competitive salary and benefits, including holiday allowance and a pension scheme.

Benefits

25 days holiday allowance plus bank holidays

Pension up to 8% matched

Company share save scheme

Exclusive Greencore employee discount platform

Access to a full well being centre platform

Qualifications

• Expert knowledge of systems in manufacturing.
• Must hold a full UK driver's license.
• Good analytical and communication skills.

Responsibilities

• Resolve support calls and manage incidents.
• Conduct root cause analysis for issues.
• Build relationships with site General Managers.

Skills

Analytical skills

Problem solving

Communication skills

Telephone skills

Customer service

Relationship building

Tools

Windows Server 2003

MS Office

Lotus Notes

Leading business applications

Job description

Why Greencore?

We’re a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better!

We’re a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of £1.8bn.

Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties.

What you'll be doing:

As an Mobile Support Engineer, you willrespond and resolve support calls allocated to the mobile support team and will perform installations, configuration, operations, and maintenance of business critical systems across multiple sites (Warrington, Crosby, Consett, Leeds). As such, you will be:

• Ensuring that all support calls are managed consistently (courteously, clearly, helpfully) according to agreed standards and appropriately agreed business impact and priority assigned
• Provide excellent customer experience, both verbal and within toolset is paramount in all activities and is continually improved
• Ensures that Business Critical tickets are handled appropriately and are escalated to the appropriate escalation groups
• Identifies articles that can be published to end users and service desk, to support user self service/and first line resolution of support calls
• Conduct root cause analysis to identify corrective actions to prevent repeat issues and re-work with support teams, business and partners
• Build working relationships with site General Managers & key stakeholders to understand the impact on IT Service from changes or amendments to business processes and share with the team
• Where required, perform regular system monitoring and alerting to verify the integrity and availability of appropriate resources and processes to allow services to perform effectively and in line with business expectation
• Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service model

What we’re looking for:

• Expert knowledge of running/managing /using systems within a manufacturing environment
• Good telephone skills and an ability to provide technical support over the phone
• Logical problem solving skills and techniques
• Good analytical and communication skills to be able to converse with business users in their language
• Experience working within a multi-site organisation or Group
• Good knowledge of server operating systems with particular focus on Windows Server 2003/Active Directory
• Good knowledge of desktop operating systems and associated hardware and software (MS-Office/Lotus Notes)
• Knowledge of leading business applications (ERP/CRM/SCM/HR)
• Strong planning, communication and presentation skills coupled with the capability to listen and influence
• Understands and has a strong appreciation for the ‘frontline’ role service desk operations have on shaping the overall relationship between IT and the business
• You must hold a full and clean UK drivers license and own your own vehicle for this role
• You may be required on occasion to perform out of core hours work

What you'll get in return:

• Competitive salary and job-related benefits
• 25 days holiday allowance plus bank holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full well being centre platform