IT Support Engineer

CRG | TEC Recruitment; Lancaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Recruitment firm is seeking an IT Support Engineer for a growing MSP in Lancaster. This position offers a mix of ticket and project work, ideal for someone looking to enhance their skills and career progression in a supportive environment. Emphasis is on customer service and collaboration within a dedicated team.

Qualifications

• Experience working in a Managed Service Provider (MSP) environment.
• Hands-on experience required to support and manage client IT issues.
• Driving license preferred for visiting customer sites.

Responsibilities

• Manage IT issues from external customers ensuring smooth operations.
• Assist in both ticket work and project work within a team environment.
• Opportunity to upskill and advance in your career.

Skills

Customer focus

Problem-solving

Team collaboration

Job description

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CRG | TEC Recruitment provided pay range

This range is provided by CRG | TEC Recruitment . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Lancaster

The Opportunity for you…

Are you currently working at 2nd line, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to growth, our client is looking to add to their team.

As an IT Support Engineer, you’ll be based in the Lancaster office for an MSP who support nearly 300 clients. Our client has recently won contracts and in turn, needs to grow out their tech team. Safe to say they’re heading in the right direction.

This MSP is looking for a Microsoft bias engineer who is looking for the next step in their career. This role consists of around 50% ticket work and 50% project work. It’s a fluid environment so we will need someone who isn’t afraid to roll up their sleeves and help the team out.

This company strongly encourages the development of their team and is keen for their employees to constantly upskill and in turn be offered promotions – a perfect opportunity for somebody wanting to progress their career. This company has actually seen one of their members of staff start out as an apprentice and work their way up to shareholder!

You will be working in a team of 6 alongside other analysts fixing IT issues from external customers to ensure their businesses can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations.

If you have hands on experience in another MSP, then this could be the opportunity for you. We’re after someone who has experience working in this environment and can come and hit the ground running. As well as this, it is important that you have the right attitude and are willing to learn whatever you don’t know.

Driving license is preferred for this role to visit customer sites.

If this sounds like something you would be interested in, you have 3 options

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
• Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have.
• If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Computer and Network Security

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