IT Support Engineer

GenPhoenix; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading textile manufacturing firm is seeking an IT Support Engineer to enhance its Microsoft hybrid environment and cyber security position. The role is ideal for someone eager to grow, offering opportunities for professional development while building strategic ties with colleagues. Candidates should have at least 2 years of experience in 2nd line support, Microsoft certifications, and a strong customer-focused approach. Join us in shaping the future of our IT infrastructure in Peterborough.

Qualifications

• Experience in 2nd line support or equivalent, preferably in an MSP environment.
• Passion for technology with Microsoft certifications.
• Ability to thrive with autonomy while collaborating effectively.

Responsibilities

• Own and manage the Microsoft hybrid environment.
• Drive projects to enhance cyber security.
• Implement best practices and build strategic partnerships.

Skills

2+ years in 2nd line support or equivalent

Microsoft certifications

Strong communication skills

Customer-focussed outlook

Interest in AI and automation

Job description

We’re looking for someone to step into a pivotal IT role at Gen Phoenix, with the support of a trusted third‑party provider and guidance from an experienced team member who currently oversees IT alongside other responsibilities. This position offers not only the chance to enable our employees day‑to‑day but also the opportunity to develop your own skills and grow professionally while shaping the future of our IT infrastructure. You’ll play a key role in building scalable systems that support our long‑term growth, making this an ideal role for someone eager to learn, lead, and make a lasting impact.

What You’ll Do:

• Take ownership of our Microsoft hybrid environment (Windows, Azure/Entra, M365, Active Directory)
• Drive meaningful projects that enhance our cyber security position
• Build relationships with colleagues who see you as a strategic partner, not just "IT support"
• Collaborate with vendors
• Implement best practices and continuous improvements

What We’re Looking For:

• 2+ years in 2nd line support or equivalent (MSP experience welcomed!)
• Microsoft certifications and genuine passion for technology
• Someone who thrives with autonomy and wants to grow beyond reactive firefighting
• Strong communication and collaboration skills – you’ll be valued for your opinion, not just your output
• A keen interest in technology, such as AI and automation
• A customer‑focussed outlook
• An understanding of quality standards and how IT can support these
• A willingness to learn and grow in the role, to keep pace with business needs

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Textile Manufacturing

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