IT Support Engineer

LGT Capital Partners Ltd.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global investment management firm is seeking a proactive IT Support Engineer to join their London team. The role involves providing first-level support, troubleshooting issues, and contributing to service improvement in a fast-paced environment. Ideal candidates will have strong problem-solving skills and a customer-focused attitude, with experience in Microsoft environments.

Benefits

Professional development opportunities

Diverse culture

Commitment to ESG

Qualifications

• Proven service and ICT support expertise, preferably in a global organization.
• Broad technical background with experience in Microsoft Windows and M365 environments.

Responsibilities

• Provide first level support to end-users in London and other Western European locations.
• Troubleshoot and resolve hardware, software, and network issues.
• Document support activities and resolutions in IT Service Management tools.

Skills

Problem-solving

Customer-focused

Communication

Self-initiative

Teamwork

Tools

ServiceNow

ITIL

Microsoft Windows

M365

Job description

We are seeking a dedicated and proactive IT Support Engineer to join our IT team in London and be part of our global service desk team. The successful candidate will provide 1st level support primarily for our London office, while also supporting other locations in Western Europe. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work effectively in a fast-paced, global environment.

Job Responsibilities

Provide first level support to end-users in London and other Western European locations (France, Netherlands, Germany, Luxembourg, Switzerland);

Troubleshoot and resolve hardware, software, and network issues;

Escalate complex issues to 2nd and 3rd level support teams as necessary, ensuring excellent customer service and proactively contributing to continuous service improvement;

Document support activities and resolutions in IT Service Management tools;

Manage incidents effectively by accurately categorizing and prioritizing incidents and service requests before dispatching them to the appropriate team;

Install, allocate, and deliver endpoint devices such as laptops, desktops, and phones;

Participate in global service desk meetings and contribute to continuous improvement initiatives;

Maintain up-to-date knowledge of company IT policies and procedures.

Requirements

Proven service and ICT support expertise, preferably in a global organization;

Broad technical background with experience in Microsoft Windows and M365 environments;

Commitment to service improvement with a self-initiative, customer focused attitude;

Excellent communication skills, both written and verbal;

Ability to work independently and as part of a team;

Hands-on mentality and willingness to share knowledge;

Experience with IT service management tools (e.g. ServiceNow) and basic understanding of ITIL principles.

A diverse culture full of mutual respect, teamwork and appreciation awaits you at LGT Capital Partners – we are all working hard but with us you can really generate an impact ;

We empower and invest in you : your professional and personal development is key at our company: therefore, we offer you internal and external trainings aligned with our business needs. If you are interested, you can also enhance your German or English skills;

We are proud to be owned by the Princely Family of Liechtenstein and our successful company is greatly inspired by their entrepreneurial attitude;

Commitment to ESG : our actions are influenced by the Princely Family’s long-term perspective. Sustainability is key for us, and we act accordingly since 2002.

Contact Information

If you are interested in becoming an integral part of a successful alternative investment management team in an international, multicultural working environment we will be pleased to get to know you soon.
For further information please contact us.

Human Resources

LGT UK HOLDINGS Limited

Job Description

We are seeking a dedicated and proactive IT Support Engineer to join our IT team in London and be part of our global service desk team. The successful candidate will provide 1st level support primarily for our London office, while also supporting other locations in Western Europe. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work effectively in a fast-paced, global environment.

Job Responsibilities

• Provide first level support to end-users in London and other Western European locations (France, Netherlands, Germany, Luxembourg, Switzerland);

• Troubleshoot and resolve hardware, software, and network issues;

• Escalate complex issues to 2nd and 3rd level support teams as necessary, ensuring excellent customer service and proactively contributing to continuous service improvement;

• Document support activities and resolutions in IT Service Management tools;

• Manage incidents effectively by accurately categorizing and prioritizing incidents and service requests before dispatching them to the appropriate team;

• Install, allocate, and deliver endpoint devices such as laptops, desktops, and phones;

• Participate in global service desk meetings and contribute to continuous improvement initiatives;

• Maintain up-to-date knowledge of company IT policies and procedures.

Requirements

• Proven service and ICT support expertise, preferably in a global organization;

• Broad technical background with experience in Microsoft Windows and M365 environments;

• Commitment to service improvement with a self-initiative, customer focused attitude;

• Excellent communication skills, both written and verbal;

• Ability to work independently and as part of a team;

• Hands-on mentality and willingness to share knowledge;

• Experience with IT service management tools (e.g. ServiceNow) and basic understanding of ITIL principles.

Benefit

• A diverse culture full of mutual respect, teamwork and appreciation awaits you at LGT Capital Partners – we are all working hard but with us you can really generate an impact ;

• We empower and invest in you : your professional and personal development is key at our company: therefore, we offer you internal and external trainings aligned with our business needs. If you are interested, you can also enhance your German or English skills;

• We are proud to be owned by the Princely Family of Liechtenstein and our successful company is greatly inspired by their entrepreneurial attitude;

• Commitment to ESG : our actions are influenced by the Princely Family’s long-term perspective. Sustainability is key for us, and we act accordingly since 2002.

Contact Information

If you are interested in becoming an integral part of a successful alternative investment management team in an international, multicultural working environment we will be pleased to get to know you soon.
For further information please contact us.

Human Resources

LGT UK HOLDINGS Limited

Contact:

About Us

LGT Capital Partners is a leading global specialist in alternative investing with over USD 100 billion in assets under management and more than 700 institutional clients in 50 countries. An international team of over 850 professionals is responsible for managing a wide range of investment programs focusing on private markets, multi-alternatives and diversifying strategies as well as sustainable and impact strategies. Headquartered in Pfaeffikon (SZ), Switzerland, the firm has offices in San Francisco, New York, Dublin, London, Paris, The Hague, Luxembourg, Frankfurt am Main, Vaduz, Dubai, Beijing, Hong Kong SAR, Tokyo and Sydney.