Junior IT Support Engineer

Capital on Tap

Brighton

On-site

GBP 25,000 - 38,000

Full time

14 days+

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Benefits offered by this job

Private healthcare

Travel insurance

Sabbatical

Pension scheme

EV salary sacrifice

28 days holiday

Learning budget

Parental leave

Cycle to work

Season ticket loan

Therapy sessions

Dog friendly offices

Free drinks & snacks

Job summary

Capital on Tap in Brighton is hiring a Junior IT Support Engineer to help users with hardware and software issues. You will work on-site handling user accounts, hardware setups, and business application support, with a focus on fast, friendly help.

The role is predominantly office-based, requiring up to four days in the office each week. You’ll triage tickets via Jira and Slack, install and maintain hardware and operating systems, and assist with new joiner accounts and asset management while

Qualifications

Exposure to IT support or desk-side support in a structured environment.
Familiarity with popular operating systems and remote connection tools.
Basic knowledge of Windows 10/11, Azure AD, Google Workspace and Slack.

Responsibilities

Respond to user support requests in person, via Jira, Slack, or video call.
Triaging service tickets and assisting with core IT services.
Install and maintain hardware and computer peripherals.
Set up new equipment and user accounts for new joiners.
Support business applications and OS installations/upgrades.
Assist with office relocations and asset management.
Provide feedback to improve IT processes based on experience.

Skills

Windows 10/11

Azure Active Directory

Google Workspace

Slack

Jira

Office 365

Mac OS

Customer service

Interpersonal skills

Tools

Jira

Slack

Office 365

Azure Active Directory

Google Workspace

Mac OS

Windows 10/11

Job description

We’re Capital on Tap Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

Brighton | 4 days a week in the office

The Role

We are looking to hire a Junior IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site assisting with user account and hardware setups, hardware installations, business application support and basic user-facing IT-related issues.

To ensure success as a Junior IT support engineer, you should have knowledge of basic home and office IT systems coupled with excellent problem-solving skills and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues.

Responsibilities

Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call
Acting as a first responder with the Service Desk team to address common and minor issues Triaging service tickets to other members of the IT Services team
Contacting users to find out the nature of the problem.
Supporting bespoke core business applications.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Set up office equipment and assist with office and team relocations.
Set up new equipment and accounts for new joiners to the business
Assist with the management and maintenance of user accounts across multiple platforms
Assist with maintaining the asset register
Provide feedback on processes and help improve these using previous ad on the job experience

This role is predominantly office based and applicants should be aware of the requirement to be office based for up to 4 days per week on a regular basis

About you

Exposure to business application support and/or IT support functions within a structured environment
Any knowledge of popular operating systems, software applications, and remote connection systems:
Microsoft Windows 10/11
Azure Active Directory
Google Workspace
Slack
JiraOffice 365
Mac OS

Ability to learn new skills and new technology.
Ability to travel and work after hours when necessary.
Be part of an on-call rota covering out of hours support.
Excellent interpersonal skills.
Good written and verbal communication skills.

Diversity & Inclusion

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure.