IT Support Engineer

Crg Tec; Lancaster; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Additional benefits

Job summary

Crg Tec is seeking an IT Support Engineer (MSP) based in Lancaster to join our busy, collaborative service team. The role combines BAU support with project work.

You’ll focus on Microsoft technologies, split roughly 60% service desk and 40% project work, with opportunities to upskill and progress. You may visit client sites; a driving licence is desirable.

Qualifications

• Experience in IT support within an MSP environment.
• Customer-facing IT support experience is desirable.

Responsibilities

• Role is ~60% service desk and ~40% project work.
• Office-based in Lancaster with occasional client-site visits.
• Able to communicate clearly and manage client expectations.

Skills

Microsoft technologies

Job description

IT Support Engineer (MSP)
Lancaster
£28,000 – £32,000 + additional benefits

The Opportunity for you…

Are you currently within an MSP and starting to think about what’s next? Or maybe you've been internal for a while and want to make the move over to an MSP?

This is a genuine progression opportunity within an established MSP that supports close to 300 clients. The business is moving in the right direction and investing properly in its people.

You’ll be based full-time in the Lancaster office, working as part of close knit technical team. It’s a busy, collaborative MSP environment where no two days are the same

They’re looking for a Microsoft-biased engineer who wants more than just ticket closure. The role is split roughly 60% service desk and 40% project work, giving you exposure to both BAU support and infrastructure change. It’s a fluid setup, so you’ll need to be someone who’s comfortable rolling their sleeves up and getting stuck in where needed.

The Service Desk Manager is big on development. Upskilling is actively encouraged and progression is very real — one member of the team started as an apprentice and is now a shareholder. That should tell you everything about the culture and long-term opportunity here.

You’ll be supporting external customers, so being comfortable managing expectations and communicating clearly is key. While the role is office-based, you will also visit client sites when required, so a driving licence is desirable.

If you’ve got commercial experience and can hit the ground running, this could be a strong next step. Just as important as your technical ability is your attitude — they want someone motivated, coachable and keen to progress.

We look forward to hearing from you