IT Support Engineer

Crg Tec; Lancashire; On-site; GBP 28,000 - 32,000; Full time

Job summary

Crg Tec in Lancaster is seeking an IT Support Engineer (MSP) to join a busy, collaborative team within an established MSP supporting hundreds of clients. The role is office-based with occasional client-site visits.

The position is split roughly 60% service desk and 40% project work, offering exposure to BAU support and infrastructure change. A driving licence is desirable, and the culture emphasises development and progression.

Qualifications

• Experience with MSP support or IT service desk.
• Strong communication and troubleshooting skills.

Responsibilities

• Deliver frontline IT support to external clients via service desk.
• Contribute to project work and infrastructure change initiatives.
• Communicate clearly with clients to manage expectations and provide updates.
• Visit client sites as required and maintain professional relationships.

Skills

Microsoft technologies

Job description

IT Support Engineer (MSP)
Lancaster
£28,000 £32,000 + additional benefits

The Opportunity for you

Are you currently within an MSP and starting to think about what s next? Or maybe you've been internal for a while and want to make the move over to an MSP?

This is a genuine progression opportunity within an established MSP that supports close to 300 clients. The business is moving in the right direction and investing properly in its people.

You ll be based full-time in the Lancaster office, working as part of close knit technical team. It s a busy, collaborative MSP environment where no two days are the same.

They re looking for a Microsoft-biased engineer who wants more than just ticket closure. The role is split roughly 60% service desk and 40% project work, giving you exposure to both BAU support and infrastructure change. It s a fluid setup, so you ll need to be someone who s comfortable rolling their sleeves up and getting stuck in where needed.

The Service Desk Manager is big on development. Upskilling is actively encouraged and progression is very real one member of the team started as an apprentice and is now a shareholder. That should tell you everything about the culture and long-term opportunity here.

You ll be supporting external customers, so being comfortable managing expectations and communicating clearly is key. While the role is office-based, you will also visit client sites when required, so a driving licence is desirable.

If you ve got commercial experience and can hit the ground running, this could be a strong next step. Just as important as your technical ability is your attitude they want someone motivated, coachable and keen to progress.