IT Support Engineer

Morgan Hunt UK Limited; Greater London; On-site; GBP 37,000 - 42,000; Full time

Job summary

A leading national cancer charity is recruiting an IT Support Engineer to enhance their IT and communication systems. This permanent, full-time role based in Hammersmith involves UK-wide travel and key responsibilities like managing IT support requests and ensuring system efficiency. The ideal candidate will have a relevant IT qualification, strong technical ability, and excellent communication skills.

Benefits

Structured induction week and learning & development opportunities

Generous annual leave and enhanced sick pay

Workplace pension and financial advice

Regular wellbeing initiatives

Collaborative and welcoming work environment

Qualifications

• Proven experience in IT infrastructure support, ideally within the public or third sector.
• Experience managing external contractors and handling IT projects.
• Ability to train and support staff in IT systems.

Responsibilities

• Ensure IT systems are available and fully functional for all users.
• Work with external IT providers to maintain system security and software updates.
• Coordinate with third-party suppliers to deliver effective IT services.

Skills

Technical knowledge of Windows and Mac environments

MS Office proficiency

SQL-based databases

Excellent communication skills

Education

Relevant professional IT qualification or degree

Tools

VOIP systems

Unix

Networking

Job description

IT Support Engineer - National Cancer Charity

Location: Hammersmith (Onsite, with UK-wide travel)

Salary: £37,000 - £41,500 per annum

Employment Type: Permanent, Full-time

On behalf of a leading National Cancer Charity, we are delighted to be recruiting an IT Support Engineer to support the continued development, efficiency, and reliability of their IT and communications systems. This is a crucial position, ensuring staff across the UK have the technical support and infrastructure they need to deliver vital services.

Based in Hammersmith, this role will involve travel across the UK and may require occasional work outside of standard hours.

The Role

As the IT Engineer, you'll work closely with the IT Manager to ensure IT systems run smoothly across the organisation. You'll manage IT support requests, maintain technical infrastructure, liaise with suppliers, and play a key role in ensuring system security and efficiency.

Key Responsibilities

• Ensure IT systems, equipment, and services are available and fully functional for all authorised users
• Work with external IT providers to maintain system security, software updates, data backups, and virus protection
• Support internal phone systems and ensure effective telecoms solutions are in place
• Maintain file structures and manage user access rights
• Train and support staff in the effective use of IT systems
• Coordinate with third-party suppliers and service providers to deliver effective IT services

What We're Looking For

• A relevant professional IT qualification or degree
• Proven experience in IT infrastructure support, ideally within the public or third sector
• Strong technical knowledge of Windows and Mac environments, MS Office, and SQL-based databases
• Experience managing external contractors and handling IT projects
• Familiarity with VOIP systems, Unix, and networking is highly desirable
• Excellent communication skills with a proactive, self-directed approach

Benefits

• Structured induction week and access to learning & development opportunities
• Time spent in one of the charity's unique support centres to understand the impact of your work
• Generous annual leave and enhanced sick pay
• Workplace pension and independent financial advice
• Enhanced maternity pay
• Travel loans, cycle scheme, and eye care support
• Regular wellbeing initiatives, including access to clinical psychologists and stress management courses
• A collaborative and welcoming work environment

This is a permanent opportunity, paying between £37,000 and £41,500 per annum based on experience. If you are interested in this opportunity, please feel to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.