IT Support Engineer

United Trust Bank Limited; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

United Trust Bank Limited in London is seeking an IT Support Technician to deliver 1st/2nd line help desk support for staff, covering PC hardware, software, phones, and remote access. The role is hybrid with four days in the City of London office and one day at home, focusing on efficient issue resolution and maintaining security and uptime.

You will work with Active Directory, Office 365/Azure and virtualised environments to keep staff productive and connected, while following IT policies and

Qualifications

• Windows 10 deployments, imaging and upgrades.
• Active Directory/Exchange user administration.
• Support of MS Office/Teams and remote desktop services.
• Experience with remote/flexible workers and remote access.
• Knowledge of virtualised environments (e.g., VMware).
• Networking fundamentals including TCP/IP, DNS, DHCP, switches, firewalls.
• Exposure to hosted/cloud solutions such as Office 365, Azure.
• Knowledge of AV/conference services.

Responsibilities

• Receive, log and respond to Help Desk calls/emails and provide timely resolution or escalation.
• Assist with setup, deployment, maintenance and repair of laptops, desktops, mobiles and other IT equipment.
• Administer Active Directory and user accounts.
• Understand networking fundamentals and troubleshoot related issues.
• Support end-user workstation applications and MS Office/Teams.
• Provide support for remote/flexible workers and remote desktop/services.

Skills

Windows 10 deployments

Active Directory/Exchange

MS Office/Teams

Remote desktop/services

VMware/virtualisation

Networking TCP/IP/DNS/DHCP

SIP protocols

Office 365/Azure

Audio Visual/conference services

Technical documentation

Job description

This is a hybrid role working 4 days in the office (City of London location) and 1 day working from home.

Role Purpose

The IT Support Technician’s role is to provide 1st/2nd line, support to staff within the organization’s technology platform. This includes the support of all PC Hardware and related equipment, operating system and application software, telephone/mobile support etc. The role troubleshoots problem areas (in person, by phone, or via e-mail) in a timely and accurate fashion providing end-user assistance as required.

Responsibilities:

• Receive, log and respond to incoming Help Desk calls, and/or e-mails regarding technology problems and provide timely resolution or escalation. Recommend and implement corrective solutions
• To assist with the setting up, deployment, maintenance and repair of, laptops, desktops, mobiles and other IT equipment. Assess the need for and implement performance upgrades to hardware, including the installation hard disks, RAM, etc.
• Active Directory administration, user administration etc.
• A good understanding of networking fundamentals
• Where required, administer and resolve issues with associated end-user workstation applications
• Provide support on the Microsoft Office family of products along with the company’s bespoke application suite

Skills and Experience sought:

• Windows 10; deployments (ideally imaging), support and upgrades
• Active Directory and Exchange user administration
• Ability to use and support MS Office, and Teams
• Proven support of remote/flexible workers and associated remote desktop/services
• Some knowledge of VMWare and virtualised technologies
• Networking protocols/technologies; TCP/IP, switches and firewalls, DNS, DHCP etc
• On premise and hosted telephone systems/SIP protocols, recording etc
• Exposure to, and knowledge of, hosted/cloud based solutions – e.g. Office 365, Azure
• Knowledge of, and exposure to, Audio Visual and/or conference services
• Able to understand technical manuals, procedural documentation, and OEM guides

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.