It Support Engineer

Redtech Recruitment Ltd.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

RedTech is seeking an IT Support Engineer in Central London to provide frontline IT support across end-user devices and internal systems. You will own issues from diagnosis to resolution, set up laptops, manage user access, and assist with onboarding and security tasks.

The role offers exposure to systems administration, infrastructure, and security projects in a fast-paced AI software environment. On-site work five days a week.

Qualifications

• 1 year of commercial IT support experience in Desktop/Service Desk.
• In-person IT support on the floor, not just remote tickets.
• Degree with 2.1 or 1st in CS/IT/Engineering or related field.
• Strong macOS experience in a commercial environment.
• Experience supporting Windows devices.
• Experience administering Microsoft 365 / Office 365.
• Experience with device management / MDM tools, ideally Jamf.
• Experience with identity/access management (Azure AD/Entra ID).
• Good networking basics: TCP/IP, DNS, DHCP, Wi-Fi, VPN.
• Strong troubleshooting across hardware, software, OS, connectivity.
• Experience owning tickets from diagnosis to resolution.
• Excellent communication across all levels; security basics.
• Linux and/or scripting (Bash/PowerShell/Python) beneficial.

Responsibilities

• Provide day-to-day technical support to employees, owning issues from diagnosis to resolution.
• Set up, configure and maintain laptops and end-user devices.
• Manage user accounts, permissions and access across systems.
• Handle IT onboarding and offboarding processes.
• Diagnose and resolve hardware, OS, app and connectivity issues.
• Support meeting rooms, video conferencing, AV equipment, and office tech.
• Manage IT hardware/inventory including laptops and peripherals.
• Assist with endpoint management, software deployment, patching and security.
• Maintain internal IT documentation and processes.
• Support wider systems administration and infrastructure activities.
• Identify opportunities to automate repetitive IT tasks.
• Collaborate with wider technical team on IT/infrastructure/security projects.

Education

2.1 or 1st in Computer Science / IT / Engineering

Tools

Jamf

MDM tools

Microsoft 365 / Office 365

Azure AD / Entra ID

Job description

Job Description

IT Support Engineer

A fantastic opportunity for an IT Support Engineer to join a rapidly growing, cutting-edge AI software company. This is an excellent opportunity for someone with commercial IT support experience who enjoys taking ownership of technical issues and providing high-quality support across a fast-paced technology business. You will work across a broad range of internal IT systems and technologies, supporting end users while also gaining exposure to systems administration, infrastructure, security and automation projects.

Location: Central London, fully on-site, 5 days per week

Salary: Negotiable + benefits

Requirements for IT Support Engineer:

• At least 1 year of commercial experience working within IT Support, Desktop Support, Service Desk or a similar technical support role
• Commercial experience offering in-person IT support, i.e. where you are on the floor helping users, opposed to over-the-phone ticket support
• Degree educated with a 2.1 or 1st class degree in Computer Science, IT, Engineering or a related technical subject
• Strong experience supporting Apple macOS devices within a commercial environment
• Experience supporting Windows devices
• Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services
• Experience working with device management / MDM tools, ideally Jamf
• Experience with identity, user account and access management
• Experience with Microsoft Entra ID / Azure AD
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
• Strong troubleshooting skills across hardware, software, operating systems and connectivity
• Experience independently managing support tickets and technical issues through to resolution
• Excellent communication skills with the ability to confidently support users across all levels of a business
• An understanding of IT and endpoint security best practices
• Experience with Linux and/or scripting using Bash, PowerShell or Python would be beneficial

Responsibilities for IT Support Engineer:

• Provide day-to-day technical support to employees, taking ownership of issues from initial diagnosis through to resolution
• Set up, configure and maintain laptops and other end-user devices
• Manage user accounts, permissions and access across internal systems and applications
• Manage the IT elements of employee onboarding and offboarding
• Diagnose and resolve hardware, operating system, application and connectivity issues
• Support meeting rooms, video conferencing, AV equipment and other office technology
• Manage IT hardware and inventory, including laptops and peripherals
• Assist with endpoint management, software deployment, patching and security
• Maintain clear internal IT documentation and processes
• Support wider systems administration and infrastructure activities
• Identify opportunities to automate and improve repetitive IT administration tasks
• Work closely with the wider technical team on IT, infrastructure and security projects

What the role offers:

• The opportunity to join a rapidly scaling AI software company working with highly advanced technology
• A varied IT role offering exposure beyond traditional support into systems administration, infrastructure, security and automation
• Excellent opportunities to broaden your technical skillset and take on increasing responsibility as the company continues to grow

Keywords:

IT Support Engineer / IT Support Analyst / Desktop Support Engineer / Technical Support Engineer / Service Desk Engineer / IT Support Specialist / IT Engineer / Desktop Support Analyst / Systems Support Engineer / End User Computing Engineer / IT Operations Engineer / Infrastructure Support Engineer / macOS / Windows / Microsoft 365 / Office 365 / Jamf / MDM / Microsoft Entra ID / Azure AD / TCP/IP / DNS / DHCP / VPN / Wi-Fi / Linux / Bash / PowerShell / Python / Endpoint Management / Active Directory / Systems Administration / Infrastructure / Cyber Security / Computer Science / Information Technology / Software Engineering / Electronic Engineering / Engineering

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.