IT Support Engineer

83zero; Bracknell; On-site; GBP 28,000 - 36,000; Full time

Job summary

83zero in Bracknell is seeking an experienced IT Support Specialist to join a global organisation at the forefront of media technology. You will be hands-on, solving technical problems and contributing beyond the service desk.

With 800+ users across multiple countries, the role offers exposure to diverse infrastructure projects, proactive problem solving and collaboration in a busy, international IT team based at Bracknell.

Qualifications

• Previous experience in IT Support or Systems Administration
• Experience troubleshooting hardware, software and networking issues
• Strong problem-solving skills and a proactive mindset
• Excellent communication and customer service skills
• Thrives in a busy, collaborative environment

Responsibilities

• Troubleshooting hardware, software and network issues
• Monitoring systems and security alerts
• Supporting patching, updates and backups
• Configuring and deploying hardware and software
• Maintaining IT assets and technical documentation
• Working with vendors and support partners
• Getting involved in IT infrastructure and technology projects
• Supporting users across a multi-site, international environment

Skills

Troubleshooting

Problem solving

Communication

Customer service

Collaboration

Job description

Are you an experienced IT Support Specialist looking for your next challenge?

We’re currently recruiting for an IT Support Specialist to join a global organisation at the forefront of media technology, based in Bracknell.

This is a fantastic opportunity for someone who enjoys being hands-on, solving technical problems and getting involved in more than just the service desk.

What you'll be doing:

• Troubleshooting hardware, software and network issues
• Monitoring systems and security alerts
• Supporting patching, updates and backups
• Configuring and deploying hardware and software
• Maintaining IT assets and technical documentation
• Working with vendors and support partners
• Getting involved in IT infrastructure and technology projects
• Supporting users across a multi-site, international environment

What we're looking for:

• Previous experience in IT Support or Systems Administration
• Experience troubleshooting hardware, software and networking issues
• Strong problem-solving skills and a proactive mindset
• Excellent communication and customer service skills
• Someone who thrives in a busy, collaborative environment

You’ll be joining a global IT team supporting 800+ users across multiple countries and business units, giving you excellent exposure to a complex and varied technology environment.

If you're looking for a role where you can develop your technical skills, gain exposure to infrastructure projects and grow your career, this could be a great next step.