1st Level IT Support (m/f/d)

Belectric; United Kingdom; Remote; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Full health cover

Life cover

Pension contribution

33 days holiday

Top-tier IT equipment

Perkbox account

Employee Access Program

Job summary

Belectric UK in Brinkworth, Chippenham, is seeking an experienced IT Support Technician to be the central IT contact for our UK workforce, ensuring day-to-day IT issues are resolved quickly and effectively.

You will manage support tickets, image laptops, install standard software, perform routine updates, rebuild equipment, and maintain accurate records. A minimum of 2 years in 1st line support with clear communication will help you succeed. We offer competitive pay and benefits.

Qualifications

• At least 2 years in an IT 1st Level Support role.
• Confident with basic IT troubleshooting (access issues, password resets).
• Experience using an IT ticketing system.
• Experience imaging laptops and installing standard software.

Responsibilities

• Manage incoming support tickets and resolve basic issues.
• Prepare and image laptops for users.
• Install standard software and perform routine updates.
• Rebuild equipment and ensure devices work before return.
• Keep records of work, assets, and device histories.
• Provide clear user guidance for simple issues.
• Support new starters with pre-arranged equipment setup.
• Adhere to agreed SLAs.

Skills

IT support

1st level support

Windows

Microsoft 365

Communication

Organization

Brinkworth commuting

Tools

Laptop imaging

Ticketing system

Imaging laptops

Software installation

Job description

Your Tasks

Do you have the ability to solve IT problems independently?

Complex topics and different structures don't throw you off your game?

IT is your thing and even when things get stressful, you never lose your sense of fun?

Then look no further….

Belectric UK are looking for an experienced IT Support technician to join our UK team in Brinkworth, Chippenham where you will be the central IT contact, supporting our growing UK workforce and ensuring day-to-day IT issues are handled quickly and effectively.

• Manage incoming support tickets and resolve straightforward issues such as access problems, password resets and basic troubleshooting
• Prepare and configure laptops through imaging so that devices are fully set up and ready for users.
• Install standard software and carry out routine updates to maintain a consistent and secure IT environment.
• Rebuild equipment when required and ensure devices operate correctly before returning them to users.
• Keep accurate records of work completed, including ticket updates, asset changes and device histories.
• Provide clear communication to users, offering basic advice and guidance to help them resolve simple issues.
• Support new starters by preparing equipment in advance and ensuring smooth set up on their first day.
• Adhere to agreed SLA’s

Your profile

• At least 2 years experience in an IT 1st Level Support role
• Confident in basic IT troubleshooting, including access issues, password resets and simple fault finding
• Experience of using an IT ticketing system to log, update and close support requests.
• Experience of preparing and imaging laptops and installing standard software.
• Good understanding of Windows operating systems and Microsoft 365 application.
• Excellent communicator – needs to be confident in explaining simple technical steps to all users and to relay instructions clearly
• Highly organised
• Able to commute easily to Brinkworth

Who we are

We are a multicultural international company with a lot of team spirit. With over 600 employees in 9 different countries, we work to ensure a climate-friendly energy production for future generations. We build ground-mounted solar power plants throughout Europe and, as one of the world's largest O&M service providers, ensure our costumers’ plant operation for decades to come.

Our aim is to protect the climate and ensure a cost-effective and secure energy supply. We foster acceptance of solar energy and thus contribute to the success of the energy transition. For future generations, we strive to make the world a little bit better.

What we offer

• Competitive salary
• Bonus
• Full health cover & 4x Life Cover
• Up to 6% employer pension contribution
• 33 days holiday (including bank holidays)
• Top-tier IT equipment (laptop, mobile, etc.)
• Perkbox account
• Employee Access Program