IT Support Engineer

Intec Select; Bromley; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A highly reputable cloud consultancy is seeking a 2nd Line Engineer to join their dynamic team. This role involves troubleshooting software applications within a cloud environment, particularly focusing on Microsoft technologies such as Azure, Intune, and 365. The ideal candidate will engage with clients to assess their technology needs, deliver projects effectively, and provide strategic guidance to enhance IT infrastructures. The company fosters a supportive and collaborative environment, offering training and career progression opportunities. If you are technically proficient and a good communicator, this is an exciting opportunity to make a significant impact in a growing organization.

Benefits

Training and Certifications

Career Progression

Pension

Holiday

15% Bonus

Qualifications

• Experience in troubleshooting software applications in a cloud environment.
• Proficiency in Microsoft technologies like Azure, Intune, and 365.

Responsibilities

• Engaging with clients to determine their technology requirements.
• Designing, testing, and implementing systems during the project phase.

Skills

Troubleshooting Software Applications

Microsoft Azure

Intune

Entra ID

Microsoft 365

Active Directory

DNS

Group Policy

Basic Networking Support

Mobile Device Management

Backup and DR Technologies

Tools

Word

Excel

PowerPoint

Job description

Opportunity:
Our trusted partner, a highly reputable cloud consultancy, is hiring a 2nd Line Engineer who has experience trouble shooting software applications within an Azure, Intune, Entra ID, and 365 environment. Our client is paying a basic salary of £37,000 + 15% bonus to be based in Bromley or Victoria 3 times per week. Our client offers training, career progression, and a supportive/collaborative environment.

You will be a good communicator and technically proficient. You will be able to provide strategic guidance to clients about technology and IT infrastructures and enable major business process changes through enhancements to clients’ IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, and technology selection.

Responsibilities:

• Engaging with clients to determine their technology requirements.
• Working with clients to deliver projects to a defined scope, quality, cost, and timescale for outcome success.
• Clarifying client system specifications, understanding working practices, and the nature of the customers’ business.
• Working at customer sites, liaising with staff at all levels within their organisation – good stakeholder management is therefore a pre-requisite.
• Developing new technologies and then implementing these.
• Presenting solutions in clear and consistent written or oral reports using Word, Excel, and PowerPoint.
• Designing, testing, installing, and monitoring systems during the Project phase.
• Preparing documentation and presenting progress reports to customers following implementation.

The candidate will be technically proficient in the following areas:

• Microsoft technologies, including Azure, Entra ID, Intune, and 365 is a must have.
• Server Operating Systems, Active Directory, DNS, Group Policy is a must have.
• Basic networking support (DHCP reservations) is a must have.
• IP/TCP hardware resolution at administration level is a must have.
• Mobile Device Management, Security products is a must have.
• Backup and DR technologies with a strong understanding of BCP is a must have.

Package:

• £30,000 – £35,000 depending on experience, plus bonus, salary reviews, career progression, training and certifications, pension, and holiday.