IT Support Engineer

TipTopJob; London; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

A small IT company in Enfield is seeking an IT Support Engineer to provide exceptional service to clients. Responsibilities include troubleshooting, system builds, and project work. The role offers a supportive culture and opportunities for career development.

Benefits

Flexible home and office working

Career development and training

Company pension

Qualifications

• Previous IT support experience, ideally in an MSP.
• Excellent customer service skills.

Responsibilities

• Supporting clients with troubleshooting and system builds.
• Undertaking small-scale project work.
• Building, servicing, and repairing client devices.

Skills

Customer Service

IT Support Experience

Willingness to Learn

Job description

Join a small but great IT company in Enfield as an IT Support Engineer (1st/2nd Line). Their business culture is positive and supportive; every single person is valued and makes a difference to the service delivered to clients.

The Role

1. Supporting clients across a range of technologies to assist with troubleshooting, change requests, system builds, routine maintenance, and monitoring client networks.
2. Development of client’s network services.
3. Undertaking small-scale project work.
4. Assisting team members on larger IT projects.
5. Building, servicing, and repairing client devices on the workbench.
6. Quoting for clients.
7. Liaising with clients and colleagues.
8. Identifying opportunities for growth.

Key Skills and Experience

• Previous IT support experience, ideally in an MSP.
• Excellent customer service skills.
• Keen to continue learning.
• Car ownership useful for occasional travel to sites.

Salary and Benefits

• GBP 26,000 – GBP 35,000, dependent on experience.
• Flexible home and office hybrid working.
• Career development and training.
• Company pension.
• Exposure to a wide range of technologies and clients.
• Fast-paced learning environment.

Please apply today by sending your CV. No overseas applicants please; visa applications will not be considered.