Application Support Engineer - Economy Team

WMJobs; Birmingham; On-site; GBP 33,000 - 41,000; Full time

Job summary

Join Birmingham City Council's Applications Support Team as an Application Support Engineer. The role involves supporting software applications to ensure seamless operation and collaboration with various teams to meet business needs. Ideal candidates will possess technical expertise along with strong communication skills to work effectively within a dynamic environment.

Benefits

Training and development opportunities

A benefit package to promote work-life balance

An inclusive workplace

Qualifications

• Experience in Revenues and Benefits and third party hosted solutions.
• Strong IT skills, with hands-on experience in managing software applications.
• Ability to develop and deliver work plans in a dynamic environment.

Responsibilities

• Provide support for various software applications, including Income Management Application.
• Develop and maintain relationships with stakeholders.
• Support testing and implementation of third party hosted solutions.

Skills

Technical Expertise

Application Support

Communication

Job description

WMJobs Birmingham, England, United Kingdom

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Birmingham City Council,

Applications Support Engineer – Economy Team

Permanent

Grade 4 - £33,366 - £40,476

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Job Overview

Join Birmingham City Council's dynamic Applications Support Team as an experienced Application Support Engineer. You'll provide expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.

What We Are About

As an Application Support Engineer, you will support current applications and collaborate with teams to implement advanced solutions that meet business needs.

Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.

The Role

As an Application Support Engineer, you will support the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with network, scheduling, database and other teams to support advanced solutions that meet business requirements.

Key Responsibilities

• Technical Expertise: Ideally hands-on knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
• Application Support: Contribute to seamless support and operation of applications across multiple business areas – such as dealing with service tickets, supporting testing and implementation of third party hosted solutions including updating of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business
  
  
  

About You

• Experience: Experience in Revenues and Benefits and third party hosted solutions.
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, trouble-shooting and managing software applications.
• Additional Skills: Ability to work on own initiative, and to develop and deliver own work plan, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
  
  
  

We will support you with

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and services areas across the council
  
  
  

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

For any informal enquires please contact: Parveen Ellahi [e-mail]

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description And Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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