Application Support Engineer

Birmingham City Council; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Birmingham City Council seeks an experienced Application Support Engineer to join their Applications Support Team. The ideal candidate will provide technical support to various applications, including Civica Pay, and collaborate with multiple teams to enhance service delivery. Emphasizing teamwork and continuous growth, this role supports operational success and fosters an inclusive work environment.

Benefits

Training and development opportunities

Inclusive workplace environment

Great work-life balance benefits

Qualifications

• Extensive experience in Application Support required.
• Proven track record in a customer-facing support team.
• Strong IT skills in software implementation and troubleshooting.

Responsibilities

• Provide expert support for the Income Management application.
• Develop and maintain relationships with stakeholders.
• Contribute to the operational support of applications.

Skills

Technical Support

Problem Solving

Application Management

Interpersonal Communication

Education

Experience in Application Support within Local Authority

Tools

Civica Pay

Job description

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Direct message the job poster from Birmingham City Council

Recruitment Partner | Resourcing | Talent Acquisition. #BeBoldBeBirmingham

Applications Support Engineer – Income Management Systems Team

Permanent

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join Birmingham City Council's dynamic Applications Support Team as an experienced Application Support Engineer. You'll provide expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.

What We Are About

As an Application Support Engineer, you will support current applications and collaborate with teams to implement advanced solutions that meet business needs.

Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.

Key Responsibilities

• Technical Expertise: Be part of the implementation and Support Team for the new Income Management application and provide seamless support once live, to multiple business areas.
• Application Support: Contribute to seamless support and operation of applications across multiple business areas – such as dealing with service tickets, supporting testing and implementation of third party hosted solutions including updating of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business

About You

• Experience: Comprehensive experience in Application Support, ideally support within a Local Authority.
• Experience working in a multi-disciplined customer-facing application support team, with varying levels of technical ability and responsibility
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, trouble-shooting and managing software applications.
• Additional Skills: Ability to work on own initiative, and to develop and deliver own work plan, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

We Will Support You With

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council

For any informal enquires please contact: Sue Causer ([e-mail]) or Parveen Ellahi ([e-mail])

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is a Disability Confident Leaderand committed to a fair, supportive, and inclusive recruitment process. Please let us know if you need any reasonable adjustments or additional support during your application

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Government Administration, IT Services and IT Consulting, and Engineering Services

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