Application Support Engineer - Economy Team

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 33,000 - 41,000; Full time

Job summary

Birmingham City Council recherche un Applications Support Engineer pour rejoindre son équipe dynamique. Le rôle implique le soutien d'applications variées et la collaboration avec diverses équipes pour mettre en œuvre des solutions qui répondent aux besoins des affaires. Les candidats idéaux doivent posséder des compétences techniques solides et une expérience en solutions tierces, en particulier dans le domaine des revenus et des avantages.

Benefits

Environnement valorisant l'autonomie et la transparence

Opportunités de formation et de développement

Clauses de travail flexible

Programme d'inclusion

Qualifications

• Expérience en applications de revenus et solutions tierces.
• Compétences IT solides avec expérience en implémentation et gestion d'applications.
• Capacité à établir des relations au sein de l'entreprise.

Responsibilities

• Support du portefeuille d'applications, y compris la gestion des tickets de service.
• Collaboration avec les équipes pour mettre en œuvre des solutions répondant aux besoins commerciaux.
• Développement et maintien de bonnes relations avec les pairs et parties prenantes.

Skills

Support technique

Compétences en communication

Résolution de problèmes

Job description

Applications Support Engineer – Economy Team

Permanent

Grade 4 - £33,366 - £40,476

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Job Overview

Join Birmingham City Council's dynamic Applications Support Team as an experienced Application Support Engineer. You'll provide expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.

What we are about

As an Application Support Engineer, you will support current applications and collaborate with teams to implement advanced solutions that meet business needs.

Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.

The Role

As an Application Support Engineer, you will support the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with network, scheduling, database, and other teams to support solutions that meet business requirements.

Key Responsibilities

• Technical Expertise: Ideally hands-on knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
• Application Support: Contribute to seamless support and operation of applications across multiple business areas – such as dealing with service tickets, supporting testing and implementation of third-party hosted solutions including updating system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business.

About You

• Experience: Experience in Revenues and Benefits and third-party hosted solutions.
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting, and managing software applications.
• Additional Skills: Ability to work on own initiative, develop and deliver work plans, and prioritize tasks in a busy, customer-facing environment.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

We will support you with

• An environment that values curiosity, autonomy, and transparency
• Engaged and supportive leadership with a clear vision
• Training and development opportunities
• An inclusive workplace reflecting the community we serve
• A benefits package promoting work-life balance
• Exposure to digital and technology teams across the council

Please upload your up-to-date CV via the attachments part of your application. Applications without a CV will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer, committed to employing, retaining, and developing all staff.

We aim to make your recruitment experience positive and equitable. Please inform us of any reasonable adjustments or support needs during the process.

Applications from internal employees and those under S118 will be prioritized and reviewed before external applications.

For informal inquiries, contact: Parveen Ellahi at [e-mail]

We welcome applications from people with caring responsibilities. Flexible working options will be considered.

Proof of right to work in the UK is required before employment confirmation, in accordance with UK Home Office requirements.

Job Description and Person Specification

Note: We strive to advertise roles for at least two weeks. Due to high application volumes, vacancies may close earlier. We encourage prompt applications to ensure consideration.